Clinical Liaison

Description

General Summary: The Clinical Liaison is responsible for building and maintaining a professional relationship with key referral sources within LifeCare’s referring entities. Through the development of relationships, they generate patient referrals from their assigned accounts. They are responsible for meeting their volume expectations for referrals and admissions. The Liaison performs relationship development with referral sources that both directly refers and influences patient referrals. These contacts are primarily planned and unplanned face to face contacts and they require the skill to expand and maintain strong relationships throughout a referring organization. The Liaison develops strategic plans to effectively manage their accounts and to expand into new accounts as assigned. The Liaison performs clinical assessments to determine the LTACH appropriateness of all patient referrals and meets with patients and their families to educate about our hospitals, services, and programs. The Clinical Liaison is actively involved in department activities, transdisciplinary team activities, and LifeCare activities to ensure individualized, patient-centered health care for all patient populations admitted to LifeCare Hospital.

Patient Population: Has contact with patients in a clinical setting; understands and demonstrates appropriate behavior when interacting with patients in the adult (18-65 years of age) and geriatric (65 and older) populations.

Supervision: Does not direct or supervise the functions of the department.

Standard Essential Functions
1. The knowledge and skills necessary to perform the position requirements are demonstrated through the successful completion of competencies established for the position, to include population served and other special needs of patients or customers, served by the department.
2. Adheres to LifeCare policies, procedures, all safety plans, and all standards imposed by regulatory organizations.
3. Regular attendance and timeliness is required.

Job-Specific Essential Functions
1. Consistently meets their referral and appropriate LTACH admission goals as defined by the Director of Business Development.
2. Demonstrates the relationship development and sales skills required to develop long term relationships that effectively generate patient referrals and admissions. Delivers professional presentations to groups of referral sources on LifeCare and the services we provide. Participates in community organizations that directly impact LifeCare’s referral sources and patient population.
3. Represents LifeCare in a positive, professional, and accurate way that demonstrates the Company’s mission statement.
4. Utilizes an Account Management System/Outlook to manage accounts and develops 90-day marketing plans for the assigned territory that clearly outlines tactics and strategies required to meet referral goals.
5. Maintains and effectively grows in-depth referral source relationships.
6. Completes patient assessments timely, accurately, and effectively while adhering to LifeCare’s assessment policies and procedures.

Values
• We COLLABORATE: We develop our treatment plans in collaboration with physicians, clinicians, and patient's families.
• We ADVOCATE: We advocate on behalf of every patient and family.
• We RESPECT: We recognize and value the dignity, rights, and resources of each patient.
• We EDUCATE: We educate our team members and families with purpose and compassion.
• We SERVE: We serve as a TEAM with integrity at all levels focused on achieving the best possible outcomes for our patients.

Qualifications

Experience: At least two years of clinical experience in acute care (i.e., nursing, respiratory, therapy) is required. Experience in another clinical field of study may be accepted with RVP approval. Two years of proven successful sales/marketing experience preferred.

Education: Bachelor’s or Associate’s degree in a clinical field of study or graduate of an accredited clinical program. Degree in another field of study may be accepted with RVP approval.

Licensure/Certification: Current clinical license in state where practicing is preferred but not required (includes RN, LP/VN, RT, etc.)

Physical Requirements:
1. Ability to lift, move, transport and position equipment or supplies/materials up to ten (10) pounds without assistance; or over ten (10) pounds with the aid of mechanical assistance or assistance of personnel.
2. Range of motion and mobility of self by positioning or moving around hospital to include to include sitting, standing, walking, bending, squatting, stooping, kneeling, crawling, climbing, and reaching.
3. Ability to communicate with patients, families, physicians, co-workers, and visitors to be able to exchange accurate information regarding patient condition and health status. Ability to exchange and express information by means of language and communicate information effectively.
4. Ability to hear the nature of sounds. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
5. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
6. Ability to monitor/assess performance of yourself to make improvements or take corrective action.
7. Ability to see things at close range and match and/or detect differences between colors, including color and brightness.
8. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
9. Ability to keep your hand steady while moving your arm or while holding your arm and hand in one position.
10. Ability to understand the implications of new information for both current and future problem-solving and decision making. Ability to use scientific rules and methods to solve problems.
11. Ability to identify problems and review related information to develop and evaluate options and implement solutions.
12. Ability to respond to emergency or crisis in a calm and professional manner as a team member or team leader to resolve the crisis or emergency.
13. Ability to work independently and perform routine and detail-oriented tasks. Ability to manage one’s own time.
14. Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
15. Ability to collect and analyze numerical, written data and verbal communication to reach logical conclusions and ability to determine the time, place and sequence of operations or action.
16. Ability to review, assess, record or type data quickly and accurately.
17. Ability to observe and recognize or identify changes in patient’s health status or condition.
18. Ability to perform mathematical equations.
19. Ability to view and operate required equipment.
20. Ability to determine resources needed in order to provide quality patient care.

Environmental/Working Conditions:
1. Category 2 - Infection exposure due to jobs in which required tasks do not normally involve exposure to blood, body fluids or tissues, but may require performing unplanned Category 1 tasks. In these jobs the normal work routine involves no exposure to blood, body fluids or tissues. However, potential exposure may be required as a condition of employment.
2. Ability to work alone or with minimal supervision.
3. Contact with patients, families, co-workers, physicians, and visitors.
4. Ability to work under and handle stress in an appropriate manner.
5. Ability to handle multiple tasks.
6. Ability to work long hours between breaks and meals may be required.
7. Ability to take call as assigned may be required.
8. Exposure to high, medium, or low noise intensity.

Machinery/Tools/Equipment Requirements: Ability to operate telephone, fax machine, copy machine, computer, printer, and calculator. Ability to drive a car and show proof of automobile insurance.