Clinical Communications Coordinator

Description and Qualifications

LifeCenter Northwest (LifeCenter) is looking for dynamic and enthusiastic team members to help us honor and save more lives than ever before. As a Clinical Communication Coordinator (CCC), you provide the essential management of a hospital’s referral for a potential donor, including initial response, determination of referral escalation or de-escalation, and ongoing updates. As you work remotely, you will review hospital medical records, transcribe documentation, and communicate with hospital care teams and your LifeCenter colleagues. Clinical Communication Coordinators help steward referrals from being donors with potential to actual lives honored and actual lives saved.  We want professionals on our team that can embrace and help support this important work!

Our Mission: Working together to save lives through organ and tissue donation.

LifeCenter Northwest is one of the 56 federally designated Organ Procurement Organizations in the country. LifeCenter Northwest saves and enhances lives by facilitating the recovery of organs and tissues in Alaska, Montana, North Idaho, and Washington. 

LifeCenter provides all required equipment for Clinical Communication Coordinators to work from their home anywhere in our service area (AK, MT, Northern ID, and WA). This position has three career levels and LifeCenter offers paid training and career growth opportunities.

What you will do 

• Manage referrals for seven 12-hour shifts within a two-week pay period to ensure the CCC team is staffed for 24/7 coverage, including nights, weekends, and holidays
• Answer death notification referral calls
• Perform initial evaluation of all referral calls to determine if the patient is suitable for potential donation
• Interact with hospital staff members to obtain medical information regarding the donor
• Provide exemplary customer service to all callers and stakeholders
• Route donor referral calls and/or record messages
• Discuss screening information with LifeCenter clinical coordinators
• Enter data of potential donor referral information into LifeCenter's electronic medical record, iTransplant
• Coordinate and perform ongoing evaluation of referred potential organ donors
• Assess information related to family dynamics and relay this information to the Family Support team to ensure potential donor families receive appropriate and timely support
• Perform follow-up calls to support referral stewardship and management
• Accurately complete donor records and/or chart corrections in a timely manner
• Attend at least one continuing education conference/workshop per year
• Collaborate with donor hospital staff, recovery partners, and LifeCenter teams to facilitate successful donation outcomes

What you need  

• B.S. in Health Sciences or related field, or equivalent academic endeavor, or
• Two – five (2-5) years of emergency or critical care experience in a healthcare setting or hospital, or
• Two – five (2-5) years of knowledge and experience in the field of science, health, organ/tissue donation or equivalent field, or
• Two – five (2-5) years of contact center experience, preferably in a healthcare related setting
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer. 

Who we want:  

• An individual with an operating knowledge of computers and smartphones with a demonstrable, intermediate-level skill (at a minimum) with Outlook, Word, Excel, and other comparable software programs
• An individual with experience navigating Electronic Medical Records (EMRs) and acumen for medical record review
• An individual who actively fosters an organizational culture based on collaboration, support, and constructive communication
• Someone who can analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to optimize donation
• An individual with the ability to learn new tools, applications, and technologies quickly, easily, and independently
• Someone who can accurately present the donation process in formal and informal educational opportunities
• Someone who is compassionate, conscientious, and ethical
• An individual who demonstrates effective interpersonal skills to support communication with health care professionals and donor families
• Someone with a knowledge of relevant medical terminology and pathology and the ability to translate complex medical information into easily understandable language
• This individual should be able to clearly communicate over the phone, in person, and in writing in English
• Someone who shares our values: Integrity, Collaboration, Service, and Courage 

Experience that translates well into this role:  The Organ Procurement Industry is unique, but generally we find that people with experience in the following industries can be successful in this position:  

• Paramedics
• EMTs
• Respiratory Therapists
• Physical Therapist
• Occupational Therapist
• Registered Nurse
• Pharmacy Technician
• Hospital Admissions
• Hospital Unit Coordinator
• Medical assistant
• EKG Technician
• Medical Dispatch

Benefits and Compensation

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for additional compensation to the base pay rate, in the form of overtime and Holiday Stipend Pay.

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Salary : $28 - $40