Animal Shelter Foster Medical Liaison

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

This position assists the Foster and Rescue Manager with managing and coordinating the veterinary

care for all medical foster animals. Collaborates with all relevant parties, both internal and

external to LifeLine, to ensure foster animals are given efficient, quality care on time and on budget.

Manages administrative documentation related to medical foster animal cases.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

• Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Oversee and coordinate all aspects of VCA medical cases, including the administrative details, outside veterinary clinic communications, and follow up veterinary care of foster medical cases.

• Manage and ensure the effective completion of the following routine tasks for foster animals:

o Bloodwork review and data entry.

o X-ray requests and completion, review and diagnosis, and data entry.

o Medication refills for ongoing foster animal medical cases.

o Requests for foster animal medical treatment.

o Communications regarding foster animal medical updates to fosters.

• Manage and monitor the communication systems related to medical foster animals, such as email, phone systems, and occasional after-hours emergency cell phone assignments, ensuring a response in a timely manner.

• Participate in ensuring that routine foster animal medical care done in-house is completed in a timely manner, such as regular monthly preventatives and vaccinations, and subsequent data entry is done. Assist in vaccination and medication administration as needed.

• Act as primary point of contact for chronic and/or prolonged foster animal medical cases, managing related foster communications and coordinating veterinary visits as needed.

• Communicate effectively and coordinate often with the Shelter Medicine department’s Assistant Clinic Manager to maximize resources and ensure quality medical care for foster animals.

• Support the advocacy of medical foster animal placement and communicate appropriately and positively with the public about various foster animal medical conditions.

• Assist the Foster and Rescue Manager and Assistant Clinic Manager with tracking invoices and ordering for foster animal prescription diets.

• Utilize a judgement-free mindset when fielding questions from fosters and have a focus on clear communication and teamwork.

• Address foster medical concerns with efficiency and empathy while prioritizing shelter animal wellbeing and adhering to LifeLine policies.

• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Excellent oral and written communication skills.

• Strong work ethic with the ability to work independently.

• Creative thinking skills and appreciation for problem solving.

• Ability to serve the public and fellow employees with honesty and integrity.

• Capacity to work in a fast-paced environment and remain calm under pressure.

• Ability to follow veterinarian recommendations and interpret medical information to fosters.

• Excellent interpersonal communication skills and a commitment to outstanding customer service.

• Knowledge of general animal care principles and practices.

• Knowledge of common cat and dog illnesses and options for treatment.

• Ability to administer vaccinations and medications.

• Compassion for animals and the people who love and care for them.

• Must be available to work on weekends and cover occasional after hours emergency cell phone.

• Must pass background check and drug screening.

• Must have reliable transportation.

Education and/or Experience:

Minimum of high school diploma or equivalent. One or more years’ veterinary assistant, tech or equivalent experience. Experience working in a fast-paced, high volume animal shelter or veterinary clinic environment preferred. Experience working with neonatal animals a plus.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Were you referred to this position by a current LifeLine employee?

Experience:

• Veterinary assistant: 1 year (Preferred)
• Veterinary clinic: 1 year (Preferred)
• Animal welfare: 1 year (Preferred)
• Animal care: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Case management: 1 year (Preferred)

Work Location: In person

Salary : $20