What are the responsibilities and job description for the Front Desk Scheduling Coordinator position at Lifeline Medical Center, LLC?
Job Description
Job Description
We are seeking a highly motivated and organized individual to join our medical team as a Full Time Front Desk / Scheduler. In this role, you will be responsible for providing exceptional customer service to our clients, managing the front desk operations, scheduling appointments effectively, both via tele and in person, and assisting our staff as needed. This is a multi-faceted position that requires excellent interpersonal skills, exceptional attention to detail, and the ability to maintain multiple priorities. This is an In Person position located in Hillsboro, Oregon.
Responsibilities :
1. Greet and check-in patients, verifying insurance information and collecting necessary paperwork.
2. Schedule patient appointments, both in person and nationally via tele, ensuring optimal use of available appointment slots and coordinating with staff.
3. Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
4. Answer incoming phone calls and address patient inquiries or direct calls to appropriate staff members.
5. Manage patient health records, ensuring accuracy and confidentiality.
6. Collect and process payment for services rendered, following established protocols and procedures.
7. Assist staff with basic tasks such as providing administrative support.
8. Coordinate referrals to specialists or other healthcare providers as needed, both internally and externally.
9. Assist with National Remote Scheduling throughout the company during slower periods
10. Follow HIPAA guidelines and maintain patient confidentiality at all times.
Qualifications :
1. High school diploma or equivalent
2. Prior experience in a healthcare setting is preferred.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with patients, staff, and external stakeholders.
4. Proficient computer skills, including experience with electronic health records (EHR) systems.
5. Strong organizational skills and attention to detail, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
6. Knowledge of medical terminology and procedures is beneficial.
7. Ability to work independently as well as collaboratively in a team-based environment.
8. Compassionate and empathetic attitude towards patient care.
9. Willingness to learn and adapt to changes in healthcare regulations and policies.
10. Ability to maintain professionalism and composure in high-stress situations.
We offer health insurance (Zero to limited out of pocket premiums), 401K, paid bereavement leave, vacation, and paid time off depending on tenure.
This position offers a dynamic and rewarding opportunity to be part of a dedicated national healthcare team focused on providing excellent patient care. If you have a passion for customer service, strong organizational skills, and a desire to contribute to the healthcare industry, we invite you to apply for the role of Front Desk / Scheduler.
