What are the responsibilities and job description for the Referral Coordinator position at LifeLink Foundation, Inc.?
We Are LifeLink…
Our Vision is to maximize the gift of life while giving hope to donor families and transplant patients. Our Mission is to honor donors and save lives through organ and tissue donation.
Our Values are: Compassion. Excellence. Legacy. People. Quality.
Why choose LifeLink? We offer the following:
- Amazing culture since 1982
- Company paid Medical, Dental, Disability & Life Insurance
- Generous company paid Pension Plan for your Retirement
- Paid Vacation, Sick Days & Holidays
- Encouraging career track
- Fitness Membership Reimbursement
…much more!
Join our team of dedicated professionals who are committed to saving lives.
Summary:
Primary responsibility is to evaluate and respond to hospital referrals for the purpose of determining a potential organ/tissue donor. Apply LifeLink’s policies and procedures in performing and documenting the timeliness of referrals, response to referrals and provide direction to responding staff. In addition, ascertain information to help facilitate the determination of potential donors, BD, DCD potential, medical suitably and order of priority/NOK. Participate in call schedule rotation to ensure coverage of this position’s responsibilities 24/7. Effectively communicate with Hospitals, AOC, MDOC, other management staff, FCC, TC, IHC and other development staff.
Responsibilities:
1. Participate in the RC call schedule coordinating FCC/IHC/HD/TC for making an appropriate and timely onsite visit for referrals in collaboration with AOC.
2. Referral responsibilities will consist of but may not be limited to:
- Referral evaluation
- Preliminary determination of suitability
- Verification of name, race, sex, DOB and location of next-of-kin
- Accessing Donor Registry
- Notifying the FCC and other on call team members of potential donor situations
- Review information on initial referral regarding donation process with hospital personnel with outline of plan.
- Ability to first mention or assist in authorization / donor designation if applicable
3. Post initial referral:
- Monitor referrals daily and more often if indicated
- Maintain documentation on active referrals (weblog)
- Passing referral call to oncoming RC according to set protocols in order to assure all active referrals are up to date and followed appropriately.
- Provide follow-up to appropriate Hospital Development Liaison, AOC/IHC/FCC or other vascular staff
- Follow up with CSD and Tissue Screener for referrals that are going to be immediately extubated and not a candidate for organ donation
4. Receive and handle or appropriately triage miscellaneous calls from CSD (Positive cultures, FH, ME, family issues, etc.).
5. Assist when appropriate in the orientation of new staff at the direction of Manager/ Assistant Manager of FCC program.
6. Meet deadlines for any assigned projects.
7. Participate actively in hospital development initiatives.
8. Apply for continuing education courses and seminars necessary to obtain appropriate CEUs to obtain/maintain certifications and licenses.
9. Participate regularly in OPO & FCC/RC meetings.
10. Other duties as assigned by Director of Recovery Services or immediate supervisor.
Requirements:
- Minimum of one year in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification (RN) or appropriate experience in a medical environment.
- Completion of all requirements of the probationary level position or other related experience/position.
- Demonstrated above average verbal communication skills and phone etiquette skills.
- Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
- Understanding that confidentiality must be maintained, according to Foundation protocols.
Working Conditions:
Local/State auto/air travel is required. Variable/rotation on-call days/hours including nights/weekends/holidays depending on call schedule and call duration. Possible high stress / extended hours while on call. Friendly, team-oriented and interactive environment.
OSHA Risk Classification: Low
