Manager, Donation Coordinators

Job Details

Description

We Are LifeLink…

Our Vision is to maximize the gift of life while giving hope to donor families and transplant

patients. Our Mission is to honor donors and save lives through organ and tissue donation.

Our Values are: Compassion. Excellence. Legacy. People. Quality.

Why choose LifeLink? We offer the following:

• Amazing culture since 1982
• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Encouraging career track
• Fitness Membership Reimbursement …much more!
  
  

Join our team of dedicated professionals who are committed to saving lives.

Testimonials: https://youtu.be/7sMqSqiAJxk

Summary

Manages the Donation Coordinators, a critical department within the Tissue Bank, where all activities directly impact the management of referrals of potential tissue donors. Responsible for the daily operation, management and supervision of all Donation Coordinators, ensure compliance with all standards, rules, regulations, and policies regarding donor screening, authorization/consent and eligibility are met. Coordinate communication between recovery divisions within the Foundation to facilitate customer satisfaction and donor eligibility determination within established time frames.

Responsibilities

• Manages and evaluates all aspects of the Donation Coordinator (DC) tissue referral, screening and authorization activities at LifeLink.
• Manages DC activities, including operational, clinical, development and/or personnel issues. Ensure appropriate controls are in place to oversee work both in the office and remotely when permitted for certain staff.
• Responsible for administrative activities of the Department, including scheduling, time management and performance management.
• Participates in the identification, hiring and training of new Donation Coordinators. Provides ongoing training, coaching and mentoring of staff. Encourages on-going professional development for staff and monitors job satisfaction.
• Responsible for staying up to date with current screening criteria, informed consent, and authorization or donor disclosure requirements (as provided by the OPOs and Tissue Bank). Ensures that staff is educated as Criteria, Standard Operating Procedures (SOPs) and Guidelines are added or changed, and that training is appropriately documented.
• Analyzes operational and performance data and assesses effectiveness of current policy and procedures, identifying and directing situational problem resolution and process improvement activities.
• Ensures appropriate communication between Donor Services and other agencies operating in the service area, including but not limited to; OPO Executive Directors, Medical Examiners Offices, hospitals, Funeral Homes, affiliated recovery agencies and physicians.
• Works closely with supervisors and staff to develop and maintain training tools and accurate training records as to ensure compliance with all regulatory requirements and LifeLink SOPs.
• Works closely with supervisor and staff to develop and maintain key individual and program performance metrics. Utilizes performance measurement to drive continuous improvement.
• In conjunction with director, participates in and performs mid-year, self, and annual evaluations for Donor Services staff. Routinely communicates with supervisors to solicit feedback regarding the development and / or performance of staff.
• Other responsibilities may be assigned as requested by the Director, Donor Services.
  
  

Requirements

• Bachelor’s degree preferred. Minimum of 3 years management/supervisory experience in the management of donor referral and authorization activities.
• Strong knowledge and experience in the use of referral management systems, data entry, protocol development and reporting.
• Medical-related degree/certification or appropriate experience in a medical environment.
• Recommended CTBS certification with AATB.
• Medical knowledge specific to organ and tissue donation, focusing primarily on the donor screening process for tissue.
• Strong communication and interpersonal skills in order to converse with all levels. Demonstrates above average written and verbal communication skills.
• Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
• Ability to promote and embrace a teamwork environment.
• Ability to lift up to 25lbs.
  
  

Working Conditions

Working conditions are fully supported in a 24/7 call center/office environment, occasionally working 12 hour shifts to provide coverage, including on weekends and holidays. Routine availability during non-business hours to handle calls from staff 24/7. Work from home may be permitted. Some travel will be required.

OSHA Risk Classification: Low