Project Manager, Process Improvement

About us

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it's a tech company revolutionizing healthcare.

About the role

We are seeking a skilled and driven Project Manager, Process Improvement to optimize workflows and enhance operational efficiency within our telehealth organization. In this role, you will focus on improving processes that directly impact patient care, provider support, and overall system performance. You will work cross-functionally with clinical, technical, and administrative teams to identify inefficiencies, implement process enhancements, and drive measurable improvements in our telehealth services.

Responsibilities

• Lead Telehealth Process Improvement Projects{​{:}} Manage initiatives aimed at streamlining telehealth operations, from patient onboarding and scheduling to provider workflows and platform utilizatio
n
• Analyze and Optimize Workflows{​{:}} Evaluate telehealth service delivery processes, identifying bottlenecks, redundancies, and pain poin
t
• s Implement Scalable Solutions{​{:}} Design and implement process improvements that support growth, scalability, and exceptional patient and provider experien
c
• es Monitor Performance Metrics{​{:}} Define KPIs related to patient satisfaction, provider efficiency, platform performance, and operational effectiveness, and track improvements post-implementa
t
• ion Facilitate Collaboration{​{:}} Work closely with clinical teams, IT, product development, and customer service to ensure seamless integration of new proc
e
• sses Ensure Compliance and Quality{​{:}} Maintain adherence to industry regulations (e.g., HIPAA) and quality standards when redesigning wor
k
• flows Drive Change Management{​{:}} Support organizational adoption of new processes through clear communication, training, and change management str
a
• tegies Utilize Technology and Tools{​{:}} Leverage telehealth platforms, analytics tools, and project management software to improve efficiency and enhance data-driven decisio
n

irementsBasic Qualificatio

n
• s{​{:}} Bachelor's degree in Business Administration, Healthcare Management, Project Management, or a relat
e
• d field 3 years of experience in project management or process improvement roles, preferably in telehealth, healthcare, or he
a
• lth tech Knowledge of telehealth technologies, healthcare workflows and industry compliance standards (e.g
.
• , HIPAA) Proficiency in project management and process mapping tools (e.g., Trello, Asana, Notion, or similar p
l
• atforms) Strong understanding of healthcare operations and patient/provider workflows in a telehealt
h
• setting Proven track record of managing process improvement projects and implementing scalable
s

olutions Preferred Qualificati

o
• ns{​{:}} Master's degree in rela
t
• ed field Certification in Lean, Lean Six Sigma (Green/Black Belt),
a
• nd/or TPS Analytical mindset with the ability to interpret complex data and driv
e
• insights Ability to influence diverse stakeholders, including clinical, technical, and execu
t
• ive teams Capable of balancing competing priorities in a fast-paced, technology-driven e
n
• vironment Exceptional communication and interperson
a

• Benefits Salary Range{​{:}} $85,
0
• 00-100,000 Health Care Plan (Medical, Dental &a
m
• p; Vision) Retirement Plan
(
• 401k, IRA) Life Insurance (Basic, Voluntary &
;
• AD&D) Unlimited
• PTO Policy Pa
i
• d Holidays Short Term & Long Term
• Disability Training &