Field Service Technician - Fire/EMS

FIELD SERVICE TECHNICIAN - IOWA / NEBRASKA

LifeMed Safety^® is looking for a Field Service Technician

Join our life-saving team – Apply now!

LifeMed Safety, Inc. headquartered in Loveland, Colorado, is an industry leading, veteran-owned small business involved in the sales, marketing, and distribution of emergency medical products and solutions. We focus primarily on life-saving equipment and professional support services, including biomedical equipment maintenance, repair, and installation services for Emergency Medical Services (EMS) customers. LifeMed Safety’s customer-centric model enables the Company to customize and deliver the highest quality solutions and customer service experience.

Our portfolio of services includes:

·      On-site technical field support, including preventative maintenance, calibration, and repair.

·      Bench repair and refurbishment

·      FDA device corrective action (“recalls”)

·      Equipment installation and removal

·      Product training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION, AND STRATEGY

This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation, and repair services on a variety of equipment including portable cardiac monitor/defibrillators, infusion pumps, ventilators, suction units, patient movement equipment (Ex. Stretchers and Fastening Systems, Stair Chairs, etc.). As a service provider for a variety of customers, this position serves as a customer facing representative and expected to perform efficiently, effectively and represent LifeMed Safety in a professional manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:

·      Provide on-site preventative maintenance, repairs, performance verifications, safety checks, calibrations, and software/hardware upgrades on supported equipment.

·      Provide intermediate level of technical support and service work.

·      Provide product support on-site and remotely via telephone.

·      Responsible for following quality practices specified by LifeMed Safety and manufacturers.

·      25% of daily duties include managing/completing assigned work orders in LifeMed Safety’s Computerized Management System platform. 

·      Always maintain a professional appearance regarding dress and personal appearance as well as tools and equipment.

·      Control and maintain all LifeMed Safety assets, including tools, parts, and test equipment needed to perform work tasks.

·      Promote teamwork and cooperation between LifeMed Safety team members.

·      Provide on-the-job support to entry-level technicians.

·      Support and apply appropriate quality system processes.

·      Perform additional duties as needed and/or assigned by supervisor/manager.

PERSONAL CHARACTERISTICS AND “FIT”

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·      Has a strong moral and ethical character.

·      Has a strong desire to help others and wants to make a difference in the lives of others.

·      Ability to read, write, speak, and understand English to understand and execute instructions for job tasks.

·      Ability to read and interpret technical instructions, safety manuals, service manuals, policies, and procedures.

·      Intermediate level technical skills and a willingness to teach/learn.

·      Oral/Written communication: Excellent verbal and written communication skills.

·      Interpersonal skills: Effective communication that results in positive internal/external relationships.

·      Planning/organizing: Associate can prioritize and plan activities and use time efficiently.

·      Has knowledge of commonly used concepts, practices, and procedures as a field service technician.

·      Works independently with some direct supervision.

Minimum Education and Experience:

BMET Certification (Applicants must provide copy of current certification)

·      CBET is a plus but not required.

·      2-4 years technical service experience.

·      Valid and current driver license

·      Ability to drive personal and/or rental vehicles.

~Or~

·      An associate degree or higher and/or trade school degree and

·      1 years technical experience (internship, externship, apprentice is acceptable).

·      Valid and current driver license

·      Ability to drive personal and/or rental vehicles.

~Plus~

·      Military veterans and public safety providers (EMT, Firefighter, etc.) strongly encouraged to apply.

·      CPR/AED, First Aid certification is a plus.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·      Extensive periods of sitting at a computer terminal documenting service.

·      Extensive periods of sitting while traveling (driving or flying).

·      Extensive periods of standing and walking while performing services.

·      Frequent bending, squatting and stair climbing.

·      Frequent climbing in (up) and out (down) of ambulances and fire apparatus.

·      Frequent lying on back under an ambulance while performing services.

·      Use of both hands without restriction and manipulate small hand tools.

·      The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds.

·      While performing the duties of this job, the employee is regularly required to talk or listen.

·      Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

·      Regional day and overnight travel required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

NOTE: LifeMed Safety is a drug-free and tobacco-free workplace. All new hires are required to pass a drug test, a background check, and submit a copy of their driving record.