What are the responsibilities and job description for the Landscape Maintenance Account Manager position at Lifescape?
Job Description:
The Landscape Maintenance Account Manager or "Garden Manager" (GM) is responsible for planning, directing, and overseeing the financial and horticultural success, satisfaction, and retention of a specific book of assigned clients. The GM is responsible for excellent client and team communication, along with identifying, proposing, estimating, selling, coordinating, and directing landscape enhancement opportunities on clients properties. The GM is always looking for opportunities to cooperate, solve problems, provide excellent customer service, and create and maintain beautiful landscapes.
Compensation: $64,000-$98,000 (with commissions and bonuses)
Responsibilities:
- Site Walks: Perform regular garden walks (weekly or bi-weekly) on assigned properties and maintain accurate logs of activities. Gauge overall landscape status and health, identify tasks to be performed by base services, enhancements, or irrigation crews, and occasionally perform minor landscape maintenance tasks on site.
- Picture Punch Lists: Consistently produce picture punch lists to identify client requests or tasks to be performed by the regular base services crew.
- Weekly Communication: Maintain professional relationships with all clients to ensure satisfaction, promote sales, and referrals through consistent weekly communication.
- Enhancements: Actively identify, estimate, sell, and manage landscape enhancement opportunities.
- Irrigation Management: Regularly operate irrigation systems (physical controller operation and various cloud-based smart systems). The Garden Manager is responsible for irrigation programming updates onsite.
- Garden Quality: Responsible for overall success of the landscape by managing maintenance services, plant health care, and irrigation. Occasionally perform these tasks yourself as needed.
- Crew Interaction: Meet crews on site on a regular basis to ensure high-quality work, along with strengthening camaraderie and mutual respect
Desired Qualities:
- Experienced at balancing and organizing many different priorities
- Previous experience with high-end clientele
- Detail oriented and able to trust and follow the process
- A Team Player.
- Background in horticulture, garden/estate management, landscape architecture, and or other applicable green industry experience.
