Director of Business Development Hospice

At Lifesong Hospice and Palliative Care we provide care and support for families and individuals treating them with the utmost respect. We honor their unique life, their Lifesong. The Director of Business Development develops relationships with managed care organizations, hospitals, nursing homes, senior living facilities, physicians, disease organizations and other healthcare providers. The Director is responsible for direct supervision of the Hospice Care Consultants’ marketing activities, referral relationships, and patient/family interactions.  

Our investment in you: 

• Position Offers a Management Bonus Plan
• A Company Vehicle
• Above standard industry pay and comprehensive benefits including Highmark Blue Shield and employer-matching 401(k)
• PayActiv On-Demand Pay – Work today, get paid tomorrow
• Up to 23 days paid time off your first year, including your birthday and Personal Day of Meaning and opportunity to roll over unused time
• Weekly mileage reimbursement
• Comprehensive benefits including Highmark Blue Shield for medical
• Excellent vision and dental 
• 401(k) retirement plan with company match
• Supplemental life insurance
• Company-paid short-term disability
• Supplemental short- and long-term disability plans
• Family and medical leave 
• Paid bereavement and jury duty leave
• Wellness reimbursement incentives

Our support for you:

• Locally and family-owned, private company
• Patient-engagement focus with caseloads fewer than 18
• 24/7 direct access to your support team
• On-staff clinical experts to train, mentor and celebrate you
• Career paths and continuing education
• Dedicated full-time weekend and evening on-call team
• Employee assistance program for you and your family
• Co-worker Foundation (grants for in time of need)
• Helping Hand interest-free loans

Benefits may vary based on employment status.

Hospice Business Development Director Job Responsibilities

• Establishes positive census growth strategies and action plans for identified referral targets.
• Oversees the Hospice Care Consultants, assigns their responsibilities and enhances their techniques to achieve established increasing growth goals for hospice, palliative care and other affiliated programs to maximize presence in the market. Regularly works with referral sources to meet growth goals.
• Works collaboratively with Clinical Nurse Liaisons and Director of Clinical Operations to develop and execute quarterly marketing plans for assigned territories.  
• Collaboratively identifies and develops priority accounts that have high referral opportunities or strategic importance to our hospice; promoting strong referral partnerships, generating new business growth, developing a trusting relationship, ensuring customer satisfaction and maintaining customer loyalty. This may include Skilled Nursing and Senior Living facilities, Physicians, Physician office personnel, community organizations and individuals.
• Ensures that referral sources’ profile data is current, accurate, and complete on internal CRM platform. Conducts marketing surveys and effectiveness reviews of calls, sales activities, and territory analysis.
• Continually identifies new business leads through targeted research on prospective clients, strategizing best approach.
• Maintains a complete knowledge of all types of competitive activities within assigned territories as well as data analysis of patient mix.
• Assesses physician office referral patterns through the use of CRM software and seeks ways to increase service line utilization and cross-selling opportunities for account maximization.
• Performs administrative oversight of staffs’ responsibilities such as recording customer interactions in CRM tool immediately after each call or visit every work day, timely completion of reports, reviewing productivity tied to the account performance and providing ongoing coaching and sales training.
• Interacts with the Executive Director at least two to three times a week to document growth outcomes, define future strategies and discuss barriers. 
• Leads plan development for sales and program utilization.

Hospice Business Development Director Job Qualifications:

• Bachelor’s Degree in Nursing, Marketing, Business or related field required; Master’s Degree in Marketing or other related Sales/Business degree preferred.
• At least two (2) years sales experience with documented growth results as related to hospice and/or healthcare/pharmaceuticals/Medical Supplies sales. Highly prefer previous experience in hospice, home health, healthcare sales and/or community development. 
• At least three (3) years as a successful leader in business development and program management required. Working knowledge of hospice/palliative care preferred. 
• Possesses the ability stay focused on continual organizational growth results.
• Problem-solving orientation with competitive drive to get things done
• Highly energetic; self-assured; demonstrable ability to engage the commitment of others. 
• Ability to act independently; confidence to handle a variety of challenges. 
• High level of creativity; innovation necessary for generating ideas.
• Ability to communicate persuasively to engage and stimulate others to action. 
• Decisiveness in fast-paced environment.
• Ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions.
• Must have the ability to work various hours of the day/evenings and days of the week (including some weekend days) to accomplish goals.
• Must have a valid Driver’s License and maintain current auto insurance coverage; Ability to provide a reliable means of transportation as required by the nature of this position.
• Ability to operate a facsimile, copy machines, computers and other common office machines, with working knowledge of MS Word, Outlook, Excel and other software appropriate to position.

About Lifesong Hospice and Palliative Care:
Lifesong co-workers connect with our clients in the comfort of their home by personalizing hospice care plans tailored to their preferences and needs and helping them transition to be as comfortable as possible. We seek to celebrate the meaning of their lives and ensure their unique legacy is honored. We want to inspire our caregivers to create harmony for each unique life story—their Lifesong.

 EOE