Lifespark: Intake Coordinator Community Home Care

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.

Wage Rage: $25-$28 Hourly, depending on experience
Location: St. Louis Park
Schedule: Monday-Friday 8am-5pm

The Community Intake Coordinator is accountable for receiving, reviewing, reconciling, and processing all incoming private pay referrals, including receiving referral via fax, phone, or email; determining if referral can be accepted based on resource for payment, service area, and scope of nursing and/or caregiving needs; review referrals for necessary components and determine missing components; reconcile missing referral information through communication and coordination with TCUs, Primary MD clinics, hospitals, etc; process and oversee the processing of referrals into EMR; coordinate referral flow and capacity with department leadership team; identify additional needs and coordinate to meet client needs. This position is also responsible for assisting with client record management including faxing and tracking physician orders and maintaining client information in the EMR.

Position Functions and Responsibilities

• Manage Community Home Care intake from receipt of referral to hand-off to RN Case Manager and Staffing Team
• Receive referrals via phone, fax, or email.
• Review referrals for required components and additional gaps to meet client needs.
• Reconciles missing components of referrals through follow-up/coordination with providers
• Coordinate with Director of Community Home Care Services, Clinical Manager, and RN Case Managers to manage referral and achieve timely service delivery within company standards.
• Maintain accurate EMR environment to compliance standards.
• Responsible for converting calls to face-to-face meetings in order to hit the conversion target.
• Follows up on pending referrals according to department standards.
• Follows up and tracks clients admitted to hospital or transitional care units.
• Follows up and tracks clients who are on hold and contacts clients/family members to resume services.
• Schedules RN Case Managers for in-person consultations and admissions.
• Tracks and schedules required reassessments with the RN Case Managers
• Assists with client record management including:

• Faxing and tracking physician orders
• Uploading physician orders and clinical documentation to the client’s EMR

• • Entering and updating client information into the EMR
• Maintains tracking of clients hospitalized or in a skilled nursing facility and updates RN Case Managers accordingly.
• Manages incoming/outgoing faxes.
• Assists Operations Manager with the billing process
• Submit client invoices and requested documentation to long-term care insurance on a monthly and as needed basis.
• Provides weekly and monthly intake reports to stakeholders.
• Other duties as assigned by manager.

Qualifications

• Minimum of 1-2 years of experience in healthcare
• Minimum 1 years of experience in home health
• Experience with referral and/or intake preferred
• Proficiency with medical terminology
• Knowledge of market landscape, community resources, payer sources
• Strong phone skills, Customer Service Focus, Sales awareness
• Proficient with technology and technological applications: Microsoft Office, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
• Customer-focused orientation: in all service activities, listens and responds to what current and potential customers want

Lifespark Benefits include:

• Annual Reviews/Raises
• Paid Time Off – Vacation Time
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.