What are the responsibilities and job description for the Experienced Customer Service Representative position at LifeStation?
Description
Pay: $18 per hour overtime eligibility- WEEKLY PAY
Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off.
*This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters.*
Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help them live safely and independently. LifeStation is one of the largest providers of medical alert monitoring and telehealth technology services in the United States. We are looking for a Customer Service Representative who will join us in that mission.
From the moment you walk into our clean and modern call center, you get the right entrepreneurial vibe with all the love and excitement of helping people thrive. Our dedicated customer service team balances rewarding work with a fun and supportive environment as we always come with a positive attitude while showing empathy and kindness towards everyone.
If you are looking to join a team who is passionate about challenging the status quo and getting things right, then LifeStation is where you want to be.
What will I do?
- Be a supportive voice to our clients and their loved ones
- Listen to customers’ questions and concerns and help them find the right solutions
- Make a difference in a customer’s day
- Become part of an amazing team where you can do what you love every day
- Provide the highest possible level of customer service
Requirements
- 2 years of experience in a customer care environment required
- Passion for the important service that we offer
- A strong desire to help others
- Comfort using a computer and modern technology
- Experience with a CRM preferred
- Ability to work in a fast-paced high volume call center
- Excellent written and verbal communication skills
- HS Diploma or GED required
- Access to reliable transportation
We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, company paid life insurance, 401k plan with a generous company match and a fully paid training program.
LifeStation is an Equal Opportunity Employer. Here, we believe that showing empathy and kindness toward everyone is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.
Salary : $18
