What are the responsibilities and job description for the Community Liaison - Crisis Counseling Program 071 position at Lifestream Behavioral Center?
DescriptionJOB SUMMARY : The Community Liaison will work closely with other team members of the FEMA Response Team to coordinate and link those most in need to resources in the community. This position will facilitate entry on behalf of the Crisis Counseling Assistance and Training Program (CCP) into local communities and works with community organizations.ESSENTIAL FUNCTIONS and RESPONSIBILITIES : The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Assess individuals who require traditional mental health or substance abuse treatment. Uses data gathered to conduct ongoing needs assessment. Provides intensive resource linkage for survivors struggling to access disaster relief assistance. Provides training to crisis counselors and other service providers regarding referral resources and mechanisms. Perform crisis counseling as needed. Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered. Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health and substance use services. Reports any concerns regarding the health, safety, or well-being of a client to the appropriate authority. Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks. Provides administrative support and performs general office duties such as answering the phone, communicating with internal and external customers, and cleaning as required by program. May serve as a cultural broker and as a liaison between the CCP and a cultural group. Networks with community resources to identify referral mechanisms. Adheres to professional standards as outlined by protocols, rules and regulations. Additional duties may be required as per specific program guidelines. The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity complianceThe ability to work collaboratively with others and to accept constructive criticism from supervisors and managersCOMPETENCIES : Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful. Serving Our Consumers : Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.Consumer Focus : Building strong consumer relationships and delivering consumer-centric solutions. Values Differences : Recognizing the value that different perspectives and cultures bring to an organization. Age Specific : Interventions, Knowledge, Developmental Stages, Enhancement of Family InvolvementBasis Job Readiness : Courtesy, Flexibility, Reliability, ResponsivenessPersonal Effectiveness : Communication, Interpersonal Skills, Self-ManagementOrganizational / Management : Compliance, CQI Commitment, Management of Information, Organizational Participation, SafetyPerformance Specific : Assessment, Crisis Management, Customer Focus, Empowerment / Advocacy, Medication Issues, Psychosocial InterventionsEffective Communication : Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message. Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Manages Conflict : Handling conflict situations effectively, with a minimum of noise. Continuous Improvement : The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.Resourcefulness : Securing and deploying resources effectively and efficiently.Cultivates Innovation : Creating new and better ways for the organization to be successful.Expertise : Demonstrating proficiency of an employee's skill or knowledge within their field of practice.Drives Results : Consistently achieving results, even under tough circumstances.JUDGMENT / DECISION MAKING : Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position. KNOWLEDGE AND SKILLS : Skill in time and organizational management; ability to complete work under strict time lines, while maintaining flexibility to assist with client issues / concerns.Ability to quickly assess situations and use sound judgment in diffusing potentially risky situations; ability to identify services needed by clients during the rehabilitation process. Ability to follow both oral and written instructions and complete tasks as instructed. Ability to express oneself clearly and concisely both orally and in writing. Ability to prepare clear and concise written reports. Ability to communicate clearly with clients to develop a supportive and trusting relationship. Ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, educational systems, court systems, and the general public. Knowledge of community resources. Knowledge concerning current information in the area of mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served. Knowledge of managed care environment and different payer sourcesKnowledge of Agency for Persons with Disabilities requirements.EDUCATION & EXPERIENCE : Education : High School Diploma required.Experience : Additional education and / or experience may be required as per specific program guidelines. Driving Requirements : Must be Over the age of 21 required Minimum of 5-years driving experience required Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess) Possess a continuously valid US Driver's license for the past three years, from date of issue required Safe Driving record requiredTRAINING & DEVELOPMENT : Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and / or professional development may be assigned due to evolution of programs.
