What are the responsibilities and job description for the Crisis Counselor - Crisis Counseling Program 071 position at Lifestream Behavioral Center?
Description
JOB SUMMARY : Crisis Counselors work with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling, public education, and referrals when needed. This position is synonymous with term "outreach worker." Crisis Counselors represents the program in the community and networks with other agencies and partners to ensure needs of survivors are met.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES : The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Assess individuals who require traditional mental health or substance abuse treatment.
- Uses data gathered to conduct ongoing needs assessment.
- Perform crisis counseling as needed.
- Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered.
- Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health and substance use services.
- Reports any concerns regarding the health, safety, or well-being of a client to the appropriate authority.
- Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.
- Provides administrative support and performs general office duties such as answering the phone, communicating with internal and external customers, and cleaning as required by program.
- Adheres to professional standards as outlined by protocols, rules and regulations.
- Additional duties may be required as per specific program guidelines.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
COMPETENCIES : Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
Consumer Focus : Building strong consumer relationships and delivering consumer-centric solutions.
Age Specific : Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Resourcefulness : Securing and deploying resources effectively and efficiently.
Drives Results : Consistently achieving results, even under tough circumstances.
JUDGMENT / DECISION MAKING : Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
KNOWLEDGE AND SKILLS :
EDUCATION & EXPERIENCE :
Must be Over the age of 21 required
TRAINING & DEVELOPMENT : Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and / or professional development may be assigned due to evolution of programs.
