Acute Care Program Services Manager - Crisis Support 036

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties.

JOB SUMMARY: This is a highly responsible position that provides coordination between the Access Center and the Inpatient Services programs. This position works with the Director of Acute Care Services, Hotline Counselors, Evaluators, Recovery Specialists, Activities team and the RM/QI Director in developing, implementing, and monitoring organizational policies, practices and procedures for the programs listed. This position performs quality reviews, facilitates Treatment Team and ensures all court work is accurate and submitted timely.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives 
• Establish objectives and evaluate operational criteria for programs they coordinate with 
• Develop instructional materials and conduct in-services and community-based educational programs 
• Develop or expand and implement programs or health services that promote rehabilitation and community health 
• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote programs 
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance

• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company’s published rules and regulations
• Any other duties as assigned by Leadership

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful. 

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty. 
• • Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions. 
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. 
  • • Age Specific: Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
    • Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
    • Personal Effectiveness: Communication, Interpersonal Skills, Self-Management
    • Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
    • Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message. 
• • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality. 
• • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful. 
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice. 
• • Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE: 

• Education and Experience:  Bachelor’s Degree in Social Services or 4 (four) years of experience, with at least 2 (two) years of that experience in mental health.

• Driving Requirements:
  • Must be Over the age of 21 required
  • Minimum of 5-years driving experience required
  • Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
  • Possess a continuously valid US Driver’s license for the past three years, from date of issue required
  • Safe Driving record required

LifeStream Benefits

• Health/Dental/Vision Insurance
• Short Term Disability
• Pension Plan
• 403(b)
• PTO (Over 4 weeks your 1st year!)
• Flexible Work Schedules
• Tuition Reimbursement Program
• Free Telehealth Services
• And More!

Quick Apply or through LifeStream's Website: https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch  

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.