Donor Operations Site Supervisor

Description

POSITION SUMMARY

Responsible for the smooth and efficient daily operations of assigned center/mobile. Immediately resolves daily issues that arise to ensure an excellent experience for every donor.  Responsible for the daily supervision, oversight and operations of collection activities to ensure center/mobile achieves daily goals. Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, whole blood collection, collection of apheresis components using Alyx and/or Trima, apheresis recruitment and rebooking of donor appointments. Monitors donor/patient recovery and provides adverse donor reaction care management. Responsible for use and care of various pieces of equipment and performing daily quality control. Serves as a preceptor and mentor at the request of management.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Oversees the daily operations of assigned center/mobile to ensure collection targets are achieved, donor flow is smooth, and donor expectations are met/exceeded

Immediately addresses all concerns/issues that arise during the daily operations of assigned center/mobile.

Following Standard Operating Procedures; determines donor eligibility, conducts mini-physical, and collects blood from donors.

Responsible for oversight of daily collection operations of the mobile or fixed site including, but not limited to: opening/closing Donor ID, approval of daily QC, proper documentation of daily activities, monitor donor flow, staff assignments, direct contact with chairperson and RAM (mobiles only). Ensures staff follows time clock procedures including taking proper rest and meal breaks.

Performs all duties related to the collection and handling of blood and blood products (e.g. computerized medical history screening, whole blood phlebotomy and collection, handling donor recovery and adverse reactions, loading, set-up and tear down of equipment, packing and handling of blood products and performing daily quality control.)

Conducts health history interviews, blood/apheresis collection on autologous, therapeutic and other ‘special’ patients. (If trained).

Performs single and multi-component apheresis collection procedures using Alyx and/or Trima.

Collects pre-donation samples and other test samples, as needed.

Drives company vehicles including commercial vehicles (mobiles only), as required.

Maintains complete and accurate records related to donor procedures, quality control, cleaning records and training documentation.

Ensures entire team is actively recruiting donors for apheresis donation and educates donors regarding promotions and new initiatives (e.g. ExpressPass, LifeStream App).

Serves as a preceptor and mentor for trainees assigned for hands-on practice and new team members. Reports trainee progress back to the Training Department.

Performs deferral and eligibility overrides, per procedure.

Mobiles only:

Loads and safely transports mobile crew, equipment, and blood, ensuring cargo is evenly distributed, secured and stored for transportation in a variety of LifeStream vehicles.

Communicates appropriately with chair people and/or others at blood drive locations regarding placement of vehicles and equipment.

Ensures cleaning of mobile buses and trucks is completed daily.

Packs and transports blood products from mobile sites to processing laboratory.

Properly handles and disposes of medical waste according to standard operating procedures.

Performs other duties, at the discretion of management, as assigned.

CUSTOMER INTERACTION/PROBLEM-SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.  Must make customer’s needs a high priority in face-to-face or telephone contact.  Must consistently deliver service in a timely, accurate, professional, and friendly manner. Demonstrates a high level of problem-solving skills.

COMPLEXITY

Work mostly includes various duties involving different and unrelated processes and methods.  Decisions on what needs to be done frequently require analysis of the subject in each assignment, and chosen course of action may be selected from several alternatives.  Work involves conditions and elements that must be analyzed to identify interrelationships.  Work may often include varied duties requiring many different and unrelated processes and methods such as those relating to aspects of administrative or professional fields.  Decisions by the employee as to what needs to be done include assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION

Overall, objectives and resource allocations are determined by the Supervisor, providing broad administrative direction, with assignments given in terms of broadly defined missions or functions.  Employee plans, designs and carries out programs, projects, studies, or other work independently.  Results are considered technically sound by virtue of the employee’s expertise, and are generally accepted with review only for conformity to objectives, contribution to program goals, or advancement of technological understanding.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as identified above) must be performed satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications

SUPERVISORY KNOWLEDGE, SKILLS, & ABILITIES (if applicable)

Ability to empower employees to utilize their abilities and talents effectively.

Demonstrates a positive attitude towards one’s work or job.

Ability to act honestly and with integrity, showing respect for laws, the rights of others, and LifeStream’s mission and value statements.

Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one’s approach as the requirements of the situation change.

Ability to change within the company/organization or to change job requirements.

Ability to motivate employees individually or in groups, by actions such as encouraging people, giving credit or recognition, creating symbols of group identity, and using group meetings or speeches to inspire others and instill pride in the work unit or organization.

GENERAL KNOWLEDGE, SKILLS, & ABILITIES

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Must have good customer service and interpersonal communication skills.

Must have proficient computer skills.

Basic math skills (related to determining donor eligibility, recognition, and draw information, including calculating blood losses).

Ability to read and comprehend written procedures and instructions.

Ability to work flexible shifts.

Ability to work in a team environment and participate as an active team member.

Ability to lift 30 pounds, 40 pounds (mobiles only).

Ability to drive a standard passenger vehicle and/or commercial vehicle (mobiles only). As well as knowledge of general vehicle operation and maintenance.

Ability to travel, as required. 

Ability to work efficiently to improve the skills of employees by providing helpful performance feedback, by effective coaching and mentoring.

Ability to act with honesty and integrity while showing respect for established laws, regulations, the rights of others and LifeStream’s mission, vision and values.

Ability to work with others to achieve departmental and/or organizational goals and objectives.

Ability to identify needed changes in policies, procedures, or practices and promote and implement these changes effectively in a timely manner.

Ability to empower employees to utilize their abilities and talents effectively.

Ability to adapt to various situations, work effectively with a variety of individuals and groups, understand and appreciate different and opposing perspectives of an issue, and to adapt one’s approach as the requirements of the situation change.

EDUCATION

High School Diploma or General Education Diploma (GED) required.  Optional: Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate or similar military experience/certification.

EXPERIENCE

Minimum 1 year of experience as a Donor Specialist III, Donor Specialist III/Driver II, or Collections Training Instructor, is preferred. For external candidates: 2-years minimum supervisory experience may be substituted for phlebotomy experience.

CERTIFICATES, LICENSES, ETC.

Current California Driver’s License, current CPR Certification.

LifeStream is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

LifeStream will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Accomodations@Lstream.org or call 909-386-6875 to let us know the nature of your request. A representative will respond to accommodation requests within two business days.  Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

 EEO is the Law.  For more EEO information about applicant rights click here.

Our organization participates in E-Verify, for more information click here.

All applicants who receive a conditional offer of employment will be required to undergo a pre-employment drug test in accordance with LifeStream’s established guidelines.

Salary : $21 - $35