Regional Account Manager - Washington State

Description

The Regional Account Manager (RAM) – Washington State supports LifeStream’s mission by achieving individual monthly, quarterly, and annual blood donation goals within assigned territory. Develop, maintain, and expand professional relationships with community businesses and organizations with the goal of adding blood drives from new groups and increasing blood donations from existing groups. Working collaboratively with the Senior Director, the RAM is responsible for all aspects of the blood drive recruitment process within an assigned territory in order to ensure successful drives to achieve collection goals.   Develop a strong working knowledge of assigned territory, its government, demographics, organizations, schools, and churches to identify strategic opportunities to expand and grow assigned territory. Develop and implement Marketing plans for assigned market. Develops Telerecruitment plan for assigned territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

1.  

1. Identify, develop, and implement strategies to attract, recruit, manage and retain blood drive groups within the assigned territory to meet monthly, quarterly, and annual collection goals.
2. Increase blood drive frequency for each account in assigned territory by developing an annual blood drive schedule to be presented to every blood drive chair person.   
3. Follows the 12-week process to provide all necessary support to blood drive chair persons through personalized, consistent, and proactive planning to ensure successful and productive blood drives.
4. Plan and execute efficient blood drives whilst maintaining a high level of attention to detail, ensuring all key performance indicators are achieved including; projection accuracy, booking status, DaSH (donors per staff hour), and monthly collection goals.
5. Procure new donor groups by cold calling, attending community events, presenting educational sessions, and networking in assigned territory.
6. Work closely with Senior Director to develop a strong working knowledge of assigned territory, its government, demographics, organizations, schools, and churches to identify strategic opportunities to expand and grow assigned territory.
7. Ensure adequate appointments for each blood drive and proactively implements necessary actions when individual blood drive appointments are not sufficient to meet the projected collections for that blood drive.
8. Work collaboratively with the Senior Director to:

• Ensure individual blood drives are successful and productive
• Develop an annual blood drive booking plan for each account
• Grow assigned territory
• Implement external communications for donor outreach, donor groups, hospitals and the public in general in the assigned market
• Assist with telerecruitment, marketing, and social media campaigns to increase appointments, show rates, etc.

9. Other duties as assigned.

CUSTOMER INTERACTION/PROBLEM-SOLVING:

Must  maintain  a  high  standard  for  conscientious,  courteous,  and  enthusiastic  service  to internal  and  external customers,  and  the  public in  general.  Must  make  customer’s needs a high  priority in face-to-face  or telephone contact.  Must  consistently  deliver  service  in a timely, accurate, professional, and  friendly  manner.  And/or demonstrates a high level of problem-solving skills.

COMPLEXITY:

Work mostly includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done frequently require analysis of the subject in each assignment, and chosen course of action may be selected from several alternatives. Work involves conditions and elements that must be analyzed to identify interrelationships. Work may often include varied duties requiring many different and unrelated processes and methods such as those relating to aspects of administrative or professional fields. Decisions by the employee as to what needs to be done include assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:

Overall, objectives and resource allocations are determined by the Supervisor, providing broad administrative direction, with assignments given in terms of broadly defined missions or functions. Employee plans, designs, and carries out programs, projects, studies, or other work independently. Results are considered technically sound by virtue of the employee’s expertise and are generally accepted with review only for conformity to objectives, contribution to program goals, and/or advancement of technological understanding.

Qualifications

QUALIFICATION REQUIREMENTS
To perform this job successfully, each essential duty (as identified above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

GENERAL KNOWLEDGE, SKILLS, & ABILITIES
1.    Ability to represent LifeStream with a positive attitude and a professional image.
2.    Ability to provide excellent customer service.
3.    Excellent verbal and written communication skills.
4.    Excellent public speaking skills.
5.    Organizational skills.
6.    Ability to motivate.
7.    Persuasion skills.
8.    Creativity and innovative skills.
9.    Time management skills.
10.    Listening skills; assessing and addressing customer and organizational needs.
11.    General knowledge of blood and blood components.
12.    General knowledge of donor qualifications.
13.    Sales skills.
14.    Problem solving skills.
15.    Self-starter, able to work independently, and plan accordingly.

EDUCATION 
Bachelor’s Degree (BA) in Business, Marketing, Public Relations, or related field preferred, or equivalent experience.

EXPERIENCE
Experience in sales/territory management, strong background in customer service, and negotiation skills. Excellent verbal and written communication and public speaking skills required. Sales and marketing experience is strongly preferred.

CERTIFICATES, LICENSES, ETC.
Current Driver’s License.

PHYSICAL DEMANDS
Refer to ADA checklist attached for physical demands.

WORK ENVIRONMENT
Typical non-standard conditions with moderate safety and health risks including driving.

LifeStream is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Accomodations@Lstream.org or call 909-386-6875 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

EEO is the Law. For more EEO information about applicant rights click here.

Our organization participates in E-Verify, for more information click here.

All applicants who receive a conditional offer of employment will be required to undergo a pre-employment drug test in accordance with LifeStream’s established guidelines.