What are the responsibilities and job description for the Installation and Service Coordinator position at Lifeway Mobility Holdings LLC?
Make a Real Impact Every Day
We are seeking an Installation and Service Coordinator to join our team.
In this role, you will play a vital part in ensuring our accessibility solutions are installed and serviced seamlessly. You will coordinate installations, troubleshoot service needs, and provide exceptional customer care in a timely and efficient manner.
Essential Functions:
- Review and organize sold solutions for proper documentation, including contracts, notes, photos, and measurements.
- Coordinate installation appointments with customers in a timely manner.
- Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
- Troubleshoot and address service needs (repairs) with customers.
- Create and manage service work orders, schedule service appointments, and follow up as needed.
- Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
- E nsure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.
Ideal Candidate Requirements:
- A minimum of 3 years of experience in telephone/computer-based customer service.
- Strong verbal and written communication skills.
- Experience in routing/dispatching is a plus.
- Proficiency in Microsoft Office Suite.
- Familiarity with CRM/ERP systems is preferred.
- The ability to manage multiple tasks and deadlines in a fast-paced environment.
- A passion for delivering exceptional customer service and making a positive impact on others.
At our company, we value Putting People First, Taking Accountability, and Doing Well While Doing Good. If these values resonate with you, apply today and help shape a better tomorrow for our customers.
