What are the responsibilities and job description for the General Manager, Data Centre Operations position at LIFEWAY SINGAPORE PTE. LTD.?
Roles & Responsibilities :
People Management
Deliver success through empowerment and accountability by modelling, coaching, and caring
Live our culture, embody our values and practice our leadership principles
Define team objectives and outcomes, enable success across boundaries and help the team adapt and learn
Attract and retain great people, know everyone’s capabilities and aspirations and invest in the growth of others
Oversee and coach a team on the operation of various systems and equipment within the data centre in a safe and professional manner and advise junior colleagues on inspection and supervision issues
Help employees identify growth opportunities, develop skills and build development plans
Establish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met
Data Centre Operations
Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria
Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across Inventory and Asset Management services
Drive accountability with building landlord to adhere to service-level agreement
Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications)
Manages / supports alignment to budget of the Data Centre and makes trade-off decisions to adhere to sound fiscal practices
Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required
Responsible for overall day-to-day operations and ensure inbound and outbound processes are running smoothly and effectively
Coordinate and oversee relationships with any third-party vendors who perform DBD destruction as necessary ensuring all DBDs leaving premises do not contain customer information and are destroyed
Follow and adhere to run bookprovided by Environmental Health & Safetydivision, immediately reporting any safety or security issues or concerns and ensuring a culture of safety is upheld
Service Delivery
Accountable for end-to-end service compliance, quality and client satisfaction for the agreed-upon service levels
Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus
Apply deep subject matter expertise and escalate where needed to meet SLA with minimal disruption to the client / customer and business
Share common and repeating cases with internal FM teams while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution
Present during weekly FM Ops meeting, review root cause analysis and postmortem reporting if any
Lead key processes, prioritize work across team, and rebalance resources and priorities to respond to changes while recommending additional resources as necessary
Manage resources appropriately to accommodate pilot programs, task force participation and make recommendations for additional funding where necessary
Be accountable for end-to-end service compliance, quality and client satisfaction for agreed-upon service levels
Empower teams to work collaboratively ensuring they have the platform and support to participate in cross-functional work and the opportunity to network
Data Centre Work Environment
Drive service implementation, adoption, training, quality audits and the education of support teams (including vendors) to enable the best support and service levels
Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity
Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals
Establish a culture of safety, quality, and customer obsession while ensuring team’s standards are consistent with overall service objectives
Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives
Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others
Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints
Delegate to others to promote growth and development of future leaders
Recognize team successes and reward teamwork and contributions to team success while driving a culture that’s focused on meeting strategic goals
Ownership
Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience
Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality
Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service
Model and foster accountability and morale for the team
Requirements :
Bachelor’s Degree in Mechanical, Electrical, Computer Science, IT, Engineering, or a related field
Comfortable with multiple workplace locations
Data Centre Operator Operation related experience
Strong understanding of data centre infrastructure such as power infrastructure (UPS, generator, PDU, transformer & switchgear), cooling and environmental control (CRAC, CRAH, chillers & cooling tower, humidity control system), networking & connectivity, security & access control (CCTV, biometric access control, physical security), fire suppression & safety, and monitoring & management (DCIM, BMS)
Hands-on experience in data centre design, build-out, and management
Familiarity with relevant data centre industry standards (ISO 27001, ISO50001, SS564, Uptime Institute, TIA 942, etc)
Ability to lead and manage teams effectively while ensuring efficiency and safety
Strong communication and stakeholder management skills to interact with clients, vendors, and internal teams
Experience handling budgets, forecasting, and operational planning
Capacity to develop and implement policies and procedures to improve operational efficiency and reliability
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a General Manager, Data Centre Operations?
Sign up to receive alerts about other jobs on the General Manager, Data Centre Operations career path by checking the boxes next to the positions that interest you.
