What are the responsibilities and job description for the Compensation Expert position at Lift HCM?
About Lift HCM
Lift HCM is a leading provider of Human Capital Management solutions, dedicated to empowering our clients and team members. We foster a culture of innovation, collaboration, and exceptional customer service. Effective communication is at the heart of everything we do, ensuring seamless experiences for all.
As a passionate advocate for our clients' success, we invest in cutting-edge technology and process improvements, delivering premium services that exceed expectations. Our commitment to quality, integrity, and risk mitigation drives everything we do.
We value every team member's contributions and strive to create a work environment that promotes growth, recognition, and employee engagement. At Lift HCM, we believe that our people are our greatest asset, and we're committed to helping them thrive.
Job Overview
The Payroll Specialist will play a critical role in ensuring the end-to-end experience of our clients across various HCM solutions. This includes managing an ongoing book of clients, ensuring their experiences are seamless through proactive and reactive solutions. By partnering with internal teams, you will ensure client satisfaction, loyalty, and retention.
Key Responsibilities
- Input and successfully transmit client payrolls accurately and timely, providing support as needed to peers.
- Research and troubleshoot client issues, offering efficient and timely solutions.
- Effectively allocate time resources and make necessary adjustments to remain compliant with minimal direction.
- Communicate ideas, identify areas for process improvement, and document tasks for internal and external knowledge sharing.
- Build and retain client relationships, consistently exceeding expectations.
- Maintain client data accurately and proactively notify management of potential risks.
- Adapt to frequent change and advocate for change within the organization.
- Analyze data, identify trends, and ensure timely reporting.
- Embody teamwork and regularly provide actionable feedback across internal teams.
- Handle stressful situations calmly and objectively.
Qualifications and Requirements
- Detail-oriented, well-organized, and capable of high-accuracy performance.
- Basic knowledge of payroll, payroll taxes, and payroll tax returns.
- Exceptional service orientation towards clients, both internal and external.
- Excellent communication skills, both oral and written.
- Desire to get things done right the first time and collaboratively solve issues.
- Track record of integrity, dependability, and professionalism.
Benefits Package
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Vision insurance.
- Life insurance.
- Paid time off.
- Professional development opportunities.
