Parts Associate I

Reporting to: Parts Supervisor

Travel Required: No

Work Schedule: Monday – Friday; 7:30 a.m. – 4:30 p.m.

Positions Supervised: N/A

Job Summary:

The Parts Associate I is primarily responsible for warehouse duties including shipping, receiving, stocking, and parts look-up. This position performs general warehouse duties, such as loading and unloading trucks, making deliveries, and housekeeping in the warehouse. The Parts Associate I works closely with Lift Power technicians and assists with other Parts Department duties as needed.

Primary Duties and Responsibilities:

• Load and unload trucks at the docks; assist in putting up parts stock orders.
• Stage and process new tire pallets for pressing vendor – match hubs with new tires.
• Check-in received parts and ship requested parts to the appropriate location.
• Handle technician calls, walk-up inquiries, email requests, and inquiries.
• Check all parts order packages for quantity and visual confirmation.
• Properly handle vendor packing slips and PO receipts to ensure they are properly processed.
• Locate and pull parts for service, shop, and parts orders; stage orders as needed.
• Pull replenishment for consignment customers and technician vans and stage in lockers or for delivery.
• Check-in cores and initiate returns to the correct vendor.
• Handle all paperwork and process steps associated with shipping and receiving.
• Keep the warehouse clean and organized.
• Follow safety and warehouse policies and protocols; perform building inspection including checking fire extinguishers.
• Observe all safety procedures including safe vehicle operation and proper disposal of hazardous waste.
• Maintain inventory on stock associated with parts warehouse shipping and receiving.
• Assist with inventories on vans, consignments, and annual branches.
• As needed, assist with parts deliveries, customer assistance, and other Parts Department duties.

Work Environment :

Normal office environment Warehouse environment

Education and Experience Requirements:

• High School Diploma, or equivalent
• Microsoft Office applications experience preferred.
• Mechanical ability preferred.
• Forklift experience preferred.

Skills Required:

• Customer Service – able to provide a high level of service to customers, building relationships and acting as an internal company advocate.
• Team Orientation & Interpersonal – ability to develop and maintain collaborative relationships with all levels within, and external to, the organization.
• Communication – able to effectively express self verbally and in writing with co-workers, customers, vendors, and managers
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling, and organizing schedule to complete actions within established deadlines.
• Systems & Software – proficient knowledge of Microsoft Office software applications

Physical Requirements: (N = not applicable; O = occasionally (.25-2.5hrs daily); F = frequently (2.5 -5.5hrs daily); C = constantly (5.5-8hrs daily))

C Standing for extended periods

F Reading

C Walking

F Speaking

O Sitting for extended periods

F Hearing

F Manually manipulating

F Writing

F Grasping

F Lifting/carrying 10 pounds or less

F Reaching outward F Lifting/carrying 11-20 pounds

F Reaching above shoulder F Lifting/carrying 21-50 pounds

F Climbing O Lifting/carrying 51-100 pounds

O Crawling O Lifting/carrying over 100 pounds

F Squatting or kneeling O Pushing/pulling 12 pounds or less

F Bending O Pushing/pulling 13-25 pounds

O Repetitive motions O Pushing/pulling 26-40 pounds

O Extended periods viewing electronic screens O Pushing/pulling 41-100 pounds

O Driving