What are the responsibilities and job description for the Technical Support Developer position at Lifted Logic?
About The Role
Position Summary
The Technical Support Developer is pivotal in providing comprehensive technical support and being the primary point of contact for our support team, ensuring that our developers can focus on their core tasks. In addition to helping provide accurate quotes, this position will investigate and complete support tasks on a scheduled basis. The ideal candidate will have a strong background in web technologies, particularly WordPress, and will play a crucial role in quality assurance testing, debugging, and implementing fixes for issues identified prior to site launches.
Key Responsibilities
Position Summary
The Technical Support Developer is pivotal in providing comprehensive technical support and being the primary point of contact for our support team, ensuring that our developers can focus on their core tasks. In addition to helping provide accurate quotes, this position will investigate and complete support tasks on a scheduled basis. The ideal candidate will have a strong background in web technologies, particularly WordPress, and will play a crucial role in quality assurance testing, debugging, and implementing fixes for issues identified prior to site launches.
Key Responsibilities
- Serve as the primary point of contact for support-related tasks and questions, ensuring efficient resolution of issues
- Conduct quality assurance testing and undertake tasks required for website launches and pre-launch checks
- Investigate and complete bug fixes and support requests
- Complete ongoing client tasks
- WordPress plugin installation, configuration, and maintenance
- Database queries, browsing, and search/replace
- Code deployment to a variety of environments
- Provide basic web hosting server management and maintenance
- Other duties as assigned.
- Ability to jump into a codebase for debugging purposes
- Intermediate knowledge of frontend languages such as HTML, CSS, and JavaScript
- Intermediate knowledge of backend languages such as PHP
- Intermediate knowledge of WordPress CMS
- Intermediate knowledge of WordPress Theme Development
- Knowledge of version control (Git)
- Knowledge of website hosting and setup
- Knowledge of working with databases (MySQL)
- Knowledge of FTP/SFTP applications
- Intermediate knowledge of Web Hosting & Server Management
- High school diploma or GED
- 1-2 years web development experience
- Either:
- Proven self-taught web development experience OR coding bootcamp
- Degree in Computer Science, Information Technology, or a related field
- Knowledge of frontend JavaScript libraries a plus (Vue, jQuery)
- Knowledge of backend PHP frameworks a plus (Laravel)
- Knowledge of building custom WordPress plugins
- Knowledge of working with APIs
- Good communication skills
