What are the responsibilities and job description for the Program Manager position at Light Counseling?
The Program Manager at Light Counseling plays a key role in overseeing program operations, ensuring smooth coordination between departments, and supporting client care services. This position reports directly to the Business Director and is responsible for program implementation, process improvement, and enhancing the client experience. The Program Manager will work closely with peer managers, including the Billing Manager and Client Care Manager, to ensure the assigned program at Light Counseling operates effectively. Additionally, the Program Manager will offer provider and technology support, providing seamless technology integration into program processes and supporting providers with the necessary tools for efficient service delivery. This position will assist with intake duties and front-desk (client care) responsibilities, ensuring high-quality service delivery.
RESPONSIBILITIES
Program Coordination & Implementation
- Oversee the implementation and administration of assigned programs.
- Develop and maintain efficient program workflows and processes.
- Collaborate with clinical and administrative teams to ensure program effectiveness.
- Support quality improvement initiatives and ensure compliance with company policies.
Intake & Client Care Support
- Assist with client intake, including scheduling, documentation, and initial screenings.
- Provide front-desk reception support, ensuring a professional and welcoming environment.
- Address client inquiries, facilitate communication between departments, and assist in problem resolution.
Provider & Technology Support
- Provide technical assistance and troubleshooting support to clinical providers and administrative teams.
- Assist providers with technology integration and ensure they have the tools needed for optimal service delivery.
- Coordinate training for new technologies and system updates to ensure efficiency and compliance.
Operational Support & Process Improvement
- Work closely with the Business Director to support organizational goals.
- Monitor program performance and recommend enhancements.
- Ensure adherence to regulatory and company standards.
- Assist in the development and maintenance of Standard Operating Procedures (SOPs).
Stakeholder Engagement & Communication
- Serve as a liaison between different departments, ensuring seamless collaboration.
- Facilitate meetings, document action items and track follow-ups.
- Address operational concerns and implement solutions for continuous improvement.
QUALIFICATIONS
- Education: Bachelor’s degree in Healthcare Administration, Business, or a related field (Master’s preferred).
- Experience: 3 years in program coordination, healthcare administration, intake coordination, or a related field.
- Skills:
- Strong organizational and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to multi-task in a fast-paced environment.
- Experience in intake, reception, or front-desk operations is a plus.
- Knowledge of healthcare technology and provider support is a plus.
