What are the responsibilities and job description for the E-Commerce Manager position at Light Source Lighting?
Job Title: E-Commerce Team Manager – Sales & Customer Service
Company: Light Source Lighting – Family-Owned E-Commerce & Retail Lighting Store
Job Type: Full-Time | On-Site (U.S. hours preferred)
About the Role
We’re a fast-growing, family-owned lighting business with both a retail store and an online shop. We're looking for an experienced and thoughtful E-Commerce Team Manager to lead our customer service and sales teams, help train our staff, and work closely with the CEO to keep our business running smoothly.
This is a leadership role that blends people skills, process management, and a heart for customer service. You'll play a big part in our future.
Key Responsibilities
- Manage and support a team of e-commerce sales and customer service agents
- Provide continuous training and coaching to improve team performance
- Prioritize daily tasks and ensure team focus and follow-through
- Coordinate communication across departments (sales, service, logistics, etc.)
- Lead team meetings and follow up on action items
- Assist in preparing reports, presentations, and reviewing Profit & Loss data
- Anticipate customer needs and solve issues proactively and profitably
- Help the CEO identify ways to improve operations and customer satisfaction
Qualifications
- 3 years of experience in e-commerce, customer service, or sales team management
- Strong background in training and team development
- Excellent communication and problem-solving skills
- Highly organized and detail-oriented
- Comfortable with tools like Google Workspace, MS Teams, Slack, Excel, and order management systems
- Experience analyzing business performance (P&L, KPIs, etc.)
- Bonus: Experience in the home goods, electrical or lighting industry
What We Offer
- Competitive pay (based on experience)
- Direct impact—work closely with the CEO
- Friendly, people-first team culture
- Real growth opportunities as the company expands
- A chance to work somewhere where your voice matters
If you’re a strong leader who loves helping teams grow, solving problems, and delivering great customer experiences—we’d love to meet you.
Apply now and help us build the next chapter of our family-owned business.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Plainfield, IL 60586 (Required)
Ability to Relocate:
- Plainfield, IL 60586: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000
