What are the responsibilities and job description for the Account Manager position at LightBox?
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together. As a company with a wide range of clients, we believe a diverse workforce is crucial to success. Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision. There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together. As a company with a wide range of clients, we believe a diverse workforce is crucial to success. Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision. There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
Position Overview
LightBox is looking for an experienced Account Manager (AM) to join our Data and Analytics team. The Account Manager will drive revenue retention and growth within a set of existing LightBox Data and LandVision clients and will report to the Director of Account Management.
This role requires an effective communicator with strong business and sales acumen alongside excellent organizational skills. The Account Manager will act as the primary point of contact with their client and will leverage other LightBox teams such as Customer Support, Client Success, Account Executives, Legal, Marketing and more to meet Customer expectations and secure contract renewals and revenue growth.
What you will do and achieve
Who you are
Education
LightBox is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values. We believe in unity in diversity and offer a collaborative work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support, recognize, and embrace our differences.
This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.
This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
LightBox and all its holding companies are an equal opportunity/affirmative action employer. It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
NO TELEPHONE CALLS OR AGENCY SOLICITATION PLEASE.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.
This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
LightBox and all its holding companies are an equal opportunity/affirmative action employer. It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
NO TELEPHONE CALLS OR AGENCY SOLICITATION PLEASE.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision. There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together. As a company with a wide range of clients, we believe a diverse workforce is crucial to success. Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision. There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
Position Overview
LightBox is looking for an experienced Account Manager (AM) to join our Data and Analytics team. The Account Manager will drive revenue retention and growth within a set of existing LightBox Data and LandVision clients and will report to the Director of Account Management.
This role requires an effective communicator with strong business and sales acumen alongside excellent organizational skills. The Account Manager will act as the primary point of contact with their client and will leverage other LightBox teams such as Customer Support, Client Success, Account Executives, Legal, Marketing and more to meet Customer expectations and secure contract renewals and revenue growth.
What you will do and achieve
- Manage a portfolio of existing LightBox clients.
- Execute on a daily cadence of client outreach and engagement across your entire portfolio of accounts.
- Acquire a comprehensive understanding of your clients’ industries, requirements, and use-cases.
- Develop deep knowledge of LightBox core products and how they directly impact your clients business.
- Engage in regular business reviews with key client stakeholders and engage LightBox resources to support (Client Success, Account Executives, Product teams, Customer Support etc).
- Actively seek opportunities for “upsell/cross-sell” opportunities.
- Monitor and mitigate “at risk” accounts to secure account renewals.
- Collaborate with key internal LightBox resources such as Support, Client Success, Legal, Product Management etc. to ensure client loyalty and revenue retention.
- Negotiate agreements and manage the contracting and contract administration with clients within established LightBox processes and best practices.
- Track and log all sales activity and opportunity data in Salesforce.
- Achieve and exceed revenue retention and growth targets.
Who you are
Education
- BA/BS Degree
- 5 years of Data and/or SaaS application B2B Account Management or Sales experience with a successful track record of achievement.
- Experience Property based Data Sales and/or map-based SaaS applications preferred.
- Industry experience in any of Telecom, Insurance and Banking is an asset.
- Able to work successfully in both an independent and team capacity.
- Proven ability to develop, maintain and leverage strong business relationships through multiple customer levels.
- Must be able to identify and understand client business requirements and use-cases, and link to LightBox Data and/or LandVision offerings.
- Exceptional oral and written communication skills.
- Highly organized and detail oriented.
- Must be able to prioritize and multi-task with special attention to detail and follow-up.
- Proficient in Microsoft Office.
- Salesforce.com and PC proficiency.
LightBox is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values. We believe in unity in diversity and offer a collaborative work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support, recognize, and embrace our differences.
This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.
This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
LightBox and all its holding companies are an equal opportunity/affirmative action employer. It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
NO TELEPHONE CALLS OR AGENCY SOLICITATION PLEASE.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.
This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.
LightBox and all its holding companies are an equal opportunity/affirmative action employer. It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
NO TELEPHONE CALLS OR AGENCY SOLICITATION PLEASE.
Salary : $60,000 - $90,000
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