What are the responsibilities and job description for the Sales Call Representative- LightFire position at LightFire Distribution?
Sales Call Representative – Lightfire
📍 Location: In-Office (Tamarac)
💼 Job Type: Full-Time
💰 Compensation: Base Salary Tiered Commission Structure
About Lightfire
Lightfire is a fast-growing distributor of vape products, juices, disposables, and delta-based products. We take pride in delivering exceptional products and unparalleled service to our customers. We are seeking a highly motivated and driven Sales Call Representative to join our in-office team and work collaboratively with our Off-Shore Sales team to drive sales success. If you love taking on challenges, excel under pressure, and thrive in a fast-paced environment, this is the role for you!
Key Responsibilities
🔹 Sales Growth & Cold Calling (90%)
✅ Vape Industry Experience REQUIRED – Must have direct experience with vape, juice, disposable, or delta-based products.
✅ Retail Sales Experience is a Plus – Prior experience in retail or e-commerce is advantageous.
✅ Sales-Driven with a Positive Attitude – A passion for hitting and surpassing sales goals.
✅ Team-Oriented & Collaborative – Ability to work effectively with both the in-house and Off-Shore Sales teams to achieve shared goals.
✅ Independent & Self-Motivated – Must demonstrate initiative and a strong work ethic with minimal supervision.
✅ Excellent Communication Skills – Confident, clear, and persuasive when speaking with customers.
✅ Creative & Resourceful – Ability to think outside the box to increase order value and customer loyalty.
✅ Tech-Savvy & CRM Knowledge – Familiarity with CRM platforms and e-commerce systems is preferred.
✅ Problem Solver – Must be quick to adapt, troubleshoot, and resolve customer concerns professionally.
What We Offer
🌟 Competitive Base Salary High-Performance Commission Structure
🌟 Supportive, Collaborative Work Environment
🌟 Exclusive Discounts on Our Products
If you're a highly motivated sales professional who thrives in a fast-paced, team-driven environment and enjoys collaborating with both in-house and Off-Shore Sales teams, we want to hear from you!
About LightFire Group
LightFire Holdings, LLC., d/b/a Kanger Wholesale USA, is a high-volume e-cigarette and vapor product distribution company. Since 2014, our company has provided stores and sub-distributors with the best authentic e-cigarette and vapor products. Our two (2) distribution warehouses give us the capacity to maintain one of the largest inventories of hardware and e-liquids in the industry. We ship these great products all over the world using the major shipping companies and freight forwarders. Our close relationship with all major manufacturers insures that we have the latest products at the earliest time. We are often a testing site for new and innovative designs and flavors. What you see on the shelf is often a result of our collaborative efforts to bring to market the best in vape. While our low prices, price match, and return policies attract customers, it is our people who are the cornerstone of our company. Anyone can sell you a product, but it is the service before and after the sale that increases value. We have a competent sales team to assist you in your selection of products. Our dedicated warehouse group ensures timely and accurate shipping. The knowledgeable and friendly customer support team is ready to respond to your every question. The work ethic of our company is truly world class. Our mission and vision is to continue to provide our customers with the best products and services while promoting safe and responsible use. We do not sell to minors. We support the industry’s efforts to educate and assist cigarette smokers to quit smoking. LightFire strives to be an industry leader and trusted partner for years to come.
📍 Location: In-Office (Tamarac)
💼 Job Type: Full-Time
💰 Compensation: Base Salary Tiered Commission Structure
About Lightfire
Lightfire is a fast-growing distributor of vape products, juices, disposables, and delta-based products. We take pride in delivering exceptional products and unparalleled service to our customers. We are seeking a highly motivated and driven Sales Call Representative to join our in-office team and work collaboratively with our Off-Shore Sales team to drive sales success. If you love taking on challenges, excel under pressure, and thrive in a fast-paced environment, this is the role for you!
Key Responsibilities
🔹 Sales Growth & Cold Calling (90%)
- Proactively engage potential customers through cold calls to introduce our vape, juice, disposable and delta-based products.
- Collaborate with the Off-Shore Sales team to align strategies and achieve collective sales goals.
- Take ownership of sales targets and maintain a laser focus on meeting or exceeding goals.
- Use creative sales techniques to up-sell and cross-sell products based on customer needs.
- Identify potential new customers and nurture existing relationships to maximize revenue opportunities.
- Handle a high volume of inbound calls, emails, and chats with professionalism and efficiency.
- Provide accurate, clear, and helpful information regarding products, pricing, and promotions.
- Work closely with the Off-Shore Sales team to ensure seamless customer experience.
- Resolve customer issues and complaints effectively, always striving for first-call resolution.
- Identify customers’ needs proactively and recommend relevant products or services to enhance their experience.
- Process customer orders, payments, and returns accurately and efficiently.
- Maintain detailed and up-to-date records of customer interactions in the CRM system.
- Ensure compliance with company policies and industry regulations when handling customer transactions.
- Coordinate with the Off-Shore Sales team to track orders, follow-ups, and customer preferences.
- Stay informed on industry trends, new product launches, and company updates.
- Contribute to team discussions by bringing fresh ideas and strategies to the table.
- Collaborate with both in-house and Off-Shore Sales teams to optimize sales performance.
- Identify areas for process improvement and work with management to implement solutions.
- Demonstrate a proactive, progressive mindset—always looking for ways to boost sales and improve customer experience.
✅ Vape Industry Experience REQUIRED – Must have direct experience with vape, juice, disposable, or delta-based products.
✅ Retail Sales Experience is a Plus – Prior experience in retail or e-commerce is advantageous.
✅ Sales-Driven with a Positive Attitude – A passion for hitting and surpassing sales goals.
✅ Team-Oriented & Collaborative – Ability to work effectively with both the in-house and Off-Shore Sales teams to achieve shared goals.
✅ Independent & Self-Motivated – Must demonstrate initiative and a strong work ethic with minimal supervision.
✅ Excellent Communication Skills – Confident, clear, and persuasive when speaking with customers.
✅ Creative & Resourceful – Ability to think outside the box to increase order value and customer loyalty.
✅ Tech-Savvy & CRM Knowledge – Familiarity with CRM platforms and e-commerce systems is preferred.
✅ Problem Solver – Must be quick to adapt, troubleshoot, and resolve customer concerns professionally.
What We Offer
🌟 Competitive Base Salary High-Performance Commission Structure
🌟 Supportive, Collaborative Work Environment
🌟 Exclusive Discounts on Our Products
If you're a highly motivated sales professional who thrives in a fast-paced, team-driven environment and enjoys collaborating with both in-house and Off-Shore Sales teams, we want to hear from you!
About LightFire Group
LightFire Holdings, LLC., d/b/a Kanger Wholesale USA, is a high-volume e-cigarette and vapor product distribution company. Since 2014, our company has provided stores and sub-distributors with the best authentic e-cigarette and vapor products. Our two (2) distribution warehouses give us the capacity to maintain one of the largest inventories of hardware and e-liquids in the industry. We ship these great products all over the world using the major shipping companies and freight forwarders. Our close relationship with all major manufacturers insures that we have the latest products at the earliest time. We are often a testing site for new and innovative designs and flavors. What you see on the shelf is often a result of our collaborative efforts to bring to market the best in vape. While our low prices, price match, and return policies attract customers, it is our people who are the cornerstone of our company. Anyone can sell you a product, but it is the service before and after the sale that increases value. We have a competent sales team to assist you in your selection of products. Our dedicated warehouse group ensures timely and accurate shipping. The knowledgeable and friendly customer support team is ready to respond to your every question. The work ethic of our company is truly world class. Our mission and vision is to continue to provide our customers with the best products and services while promoting safe and responsible use. We do not sell to minors. We support the industry’s efforts to educate and assist cigarette smokers to quit smoking. LightFire strives to be an industry leader and trusted partner for years to come.
