What are the responsibilities and job description for the Customer Service Representative position at Lighthouse Lab Services?
Lighthouse Lab Services is working with an independent reference laboratory located near Raleigh, NC that is looking for a customer service representative to join their team.
This is a full-time onsite position and will be a day shift.
The ideal candidate is a self-starter with a strong service orientation, capable of solving complex problems in a dynamic environment. As the CSR, you will be a key member of our growing client services department. You will be responsible for providing superior customer service to clients and patients, oversee and work collaboratively with new Client Services team members, and work cross functionally with commercial and lab operations partners to identify scalable solutions for the laboratory
This is a full-time on-site position.
Responsibilities :
- Provide an exceptional client experience.
- Receive and respond to all types of communication : phone, email, and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while always demonstrating a positive and professional image for OncoHost.
- Keep precise and clear documentation of all email, fax, phone communications and follow-up activities.
- Partner with the clinical lab to ensure client information is correctly entered
- Professional and effective communication internally and externally.
- Assist with kit ordering and coordinating offsite phlebotomy services as needed.
- Communicate with clients, patients and sales team using Salesforce (CRM) and other integrated software platforms.
- Use problem solving skills to resolve customer complaints and escalated situations.
- Demonstrate flexibility and adaptability in a fast-paced dynamic environment.
Requirements :
Benefits :
About Us :
At Lighthouse Lab Services, we offer solutions to help start, grow, and run clinical laboratories. Our recruiting team has over 20 years of proven success placing job seekers in positions ranging from entry level Medical Technologists to seasoned Laboratory Directors. We recruit nationwide, for permanent and travel positions with clients ranging from small hospitals to large reference laboratories.
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact recruiting@lighthouselabservices.comfor assistance.
Lighthouse Lab Services | 844-334-1658 | lighthouselabservices.com
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