What are the responsibilities and job description for the Case Manager position at LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY?
Position Summary: Identifies client’s needs by assessing client situation and availability of resources
Educational Requirements: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field
Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service
Position Duties:
- Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
- Educates client by explaining program requirements, options, interpretations, and determinations.
- Monitors service delivery by follow-up interviews with client and/or provider source.
- Provides emergency/crisis intervention services by referring client to other appropriate programs.
- Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
- Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
- Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
- Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
