Corporate Technology Manager

We seek a dynamic, experienced IT Manager to lead our Corporate Technology department. This role is crucial for managing our outsourced internal IT operations and potentially building an in-house IT practice from the ground up. The ideal candidate will have a proven track record in IT management, with the ability to seamlessly transition between overseeing third-party managed services and developing internal IT capabilities. As the sole representative of our internal IT department, this individual will be the primary point of contact for IT-related issues within the organization.

What you'll do:

• Oversee and manage the relationship with the third-party IT service provider to ensure efficient and effective IT operations.
• Develop and implement IT strategies that align with the company's business goals.
• Lead, mentor, and develop a high-performing IT team, whether outsourced or in-house.
• Ensure the third-party IT service provider meets all SLAs and performance metrics.
• Monitor and manage IT budgets, ensuring cost-effective solutions and services.
• Implement and maintain IT policies, procedures, and best practices.
• Serve as the primary point of contact for IT-related issues for headquarters staff and remote employees, ensuring timely resolution of issues by coordinating with the outsourced IT team as needed.
• In partnership with our outsourced IT services vendor, evaluate and recommend new technologies and solutions to improve business processes and support growth.
• Plan and execute the transition from outsourced to in-house IT operations, if required, based on research comparing build within vs. maintain outsourced to third-party model.
• If decided to move within, develop a roadmap for building an internal IT practice, leveraging existing processes and systems established by the third-party provider.
• Ensure compliance with relevant regulations and standards.
• Identify and mitigate IT risks, including cybersecurity threats, as applicable within the corporate technology footprint.
• Maintain disaster recovery and business continuity plans for our corporate technology platforms.
• Partner with the Security leader to enhance the corporate technology security posture.
• Participate in SOC audits, ensuring compliance and readiness.
• Collaborate with senior management and other departments to understand IT needs and provide appropriate solutions.
• Communicate IT performance, issues, and strategies to stakeholders.

What you should have:

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
• Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role.
• Proven experience managing outsourced IT services and transitioning to in-house operations.
• Strong IT infrastructure, cloud services, cybersecurity, and enterprise applications knowledge.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute methodically.
• Strong problem-solving skills and the ability to work under pressure.
• Experience partnering with security teams and managing SOC audits.
• Service orientation is a must.

Preferred Qualifications:

• Experience in a SaaS environment.
• Familiarity with ITIL or other IT service management frameworks.
• Project management certification (e.g., PMP) is a plus.