Dental Scheduling Manager

About the Practice

Lightwave in Raleigh, NC was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

Job Description

The Scheduling Manager will be responsible for managing our Scheduling Coordinators in their efforts to help out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities

As a Scheduling Manager, your duties will include managing the following, but not be limited to the following:

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Dentrix)
• Review/audit patients and update status in Dentrix
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed through Yapi software
• Scan EOB’s and call doctors to request updated Pano x-rays
• Create dental claims and electronically send each day
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

Qualifications

To successfully perform the job responsibilities for the position of Scheduling Manager, an individual must be able to perform each essential duty satisfactorily. Candidates must have excellent telephone techniques and the ability to communicate clearly with patients in person and on the phone. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

• 10 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
• Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment

 Other Information

• Unless prior arrangements have been made, the Scheduling Coordinator is expected to work all hours of pediatric dental patient care as well as all non-patient care days that have been assigned. 
• In line with our core value of servant leadership, the practice participates in community service activities throughout the year. All team members are strongly encouraged to participate in at least one of these events.

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Requisition Number