What are the responsibilities and job description for the Scheduling Coordinator position at Lightwave Dental?
About the Practice
Lightwave in Raleigh, NC was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.
Responsibilities
We are looking for a highly organized scheduling coordinator to coordinate the calendar of for our patients. In this role, you will be patient concierge, checking patients in/out, confirming appointments, following up on missed and cancelled appointments to reschedule patients, collecting payments and patient retention.
- Maintaining and updating schedules
- Verifying the availability of the practice and patients for appointments.
- Confirming appointments.
- Sending out reminders of verified appointments.
- Rescheduling or canceling appointments in a timely manner.
- Answering scheduling inquiries.
- Documenting scheduling processes and keeping records.
- Gather Patient information (reason for visit, insurance information, etc).
- Explain dental procedures, treatment times, and payment options
- Performing other administrative tasks when required.
Qualifications
- 1 year recent dental administrative experience required
- Proficiency with Microsoft Office Suite
- Knowledge of dental software strongly preferred
- Keen attention to detail
- Excellent communications skills with a professional demeanor
- Outstanding customer service skills
Benefits Offered
In return for providing an excellent patient experience, we offer a great benefits package to include health, vision and dental benefits, employee assistance program, wellness program, continued education, gym reimbursement, 401(k), 401(k) matching, uniforms provided, life insurance, holiday pay, office production bonus, paid time off and *additional paid time off.
Requisition Number
2025-14969
