What are the responsibilities and job description for the Project Technician position at Lightwire Solutions?
About Us: Lightwire Solutions is a managed service provider and business IT solutions company, servicing businesses across North Alabama and Central Tennessee. We are currently seeking a highly motivated and skilled Project Technician to join our team.
Job Description: As a Project Technician, you will play a crucial role in supporting our IT projects, assisting with client on-boardings, and ensuring the smooth operation of our clients' systems. You will work closely with our project manager and technical team to implement, maintain, document, and troubleshoot various IT solutions.
Key Responsibilities:
- Assist in the implementation and maintenance of IT projects.
- Provide technical support and troubleshooting for clients.
- Work with our project manager to ensure deadlines and goals are met.
- Thoroughly document and report on project progress and issues that arise.
- Routinely visit our clients’ locations in person to assist with project goals.
- Audit our clients’ documentation, correct to our standards, and write guides if needed.
Qualifications:
- 1-2 years of experience in an IT support or technician role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently, research, and exhaust all options before escalating.
- Detail-oriented with strong organizational skills.
Preferred Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field.
- Familiarity with NinjaRMM, Autotask PSA, Watchguard firewalls, and Bitdefender EDR.
- Relevant certifications such as CompTIA A , Network , and/or Security
This is a full-time, Monday - Friday, in-person position. Pay is bi-weekly and employees are offered benefits after a 90-day probationary period. Incentives are enjoyed periodically, year-round, and performance raises are determined during annual reviews.
Job Type: Full-time
Pay: $42,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Compensation Package:
- Quarterly bonus
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Decatur, AL 35601 (Required)
Ability to Relocate:
- Decatur, AL 35601: Relocate before starting work (Required)
Work Location: In person
Salary : $42,000 - $48,000