What are the responsibilities and job description for the Host - Lilac Club Casino position at Lilac Club Casino (NEGC)?
SUMMARY DESCRIPTION:
The Host is responsible for providing exceptional hospitality to all guests. The host is a critical role that is the first and last touch point when our guests arrive and leave the establishment.
ESSENTIAL JOB FUNCTIONS/DUTIES:
Include the following. Other duties may be assigned.
- Provide prompt and courteous service to all guests. Always serving guests in a friendly and professional manner.
- Ability to understand and work in assigned sections unless otherwise noted by Manager on Duty.
- Escorts guests as soon as possible to appropriate table and presents menus. Offers assistance if necessary with highchairs, etc.
- Keeps Host station clean and organized. Ensures all menus are clean. Restocks necessary supplies and brings all areas up to standard
- Completes opening, ongoing and closing side-work, with manager approval before clocking out. Duties include
- Follows opening/closing checklist and company policies to meet role objectives.
- Maintain relevant knowledge of all food and beverage menus, directions, entertainment and all upcoming events.
- Follow all company policies and procedures. Comply with all policies and standard operating procedures of the company.
- Follows company policies and mandated law with regards to proper food handling and storing.
- Gives a warm and pleasant farewell to guests and invites them to return.
- Attends shift meetings according to shift schedule.
- Maintains a clean and neat appearance while adhering to the uniform standards of the host position.
- Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate.
- Other duties may be assigned.
JOB SPECIFICATIONS:
- Must be 18 years old.
- Demonstrate strong listening and communication skills.
- Demonstrate problem-solving and critical thinking.
- Ability to work independently and on a team, maintaining a high level of performance.
- Focus on teamwork and collaboration of others.
- Physically able to lift/move items up to 50 lbs and open/close containers.
- Ability to manage reservation system and floor plan to ensure smooth flow of business.
- Able to multitask under pressure while maintaining composure.
