What are the responsibilities and job description for the Food & Beverage Front of House Supervisor - Lilac Club Casino position at Lilac Club Casino?
SUMMARY DESCRIPTION :
The Food and Beverage Front of House (FOH) Supervisor Assists in the coordination of the daily operations of the restaurant by performing the following duties delegated by the F&B Manager. Ensures smooth food and beverage operations of the entire restaurant.
ESSENTIAL JOB FUNCTIONS / DUTIES :
Include the following. Other duties may be assigned.
- Interview and hire front of house staff. Oversee new employee training. Maintain a staff that is fully trained staff and able to provide the highest level of guest service.
- Supervise all areas of service including servers, bartenders, food-runners and kitchen staff to troubleshoot any problem areas and ensure customer satisfaction. Possess in-depth knowledge of all positions.
- Answer telephones and model hospitality to your staff by delivering the highest levels of guest service. Monitor the serving of guests and handling of guest complaints.
- Create a healthy and professional work atmosphere by having open lines of communication with all employees. Attend weekly manager meetings and quarterly all managers meetings.
- Be a role model to your staff by following all company policies and procedures; act as a mentor; train them to become Assistant Managers.
- Assist with implementing company policies and procedures pertaining to the restaurant.
- Practice and enforce established safety standards and report all unsafe conditions to the proper person.
- Control labor cost and maintain zero overtime.
- Assist in performing regular inventory of food, beverage and dry goods.
- Know your quarterly goals and work to reach them all in the designated time frame.
- Strive to exceed last year's sales. Establish marketing goals to ensure share of market and profitability of products and / or services.
- Work with GM to be able to understand monthly P&L; be able to spot weak areas; strategize ways to become a more efficient and effective manager; understand how your actions positively / negatively impact the bottom line.
- Work on additional restaurant and operations related projects that may arise.
JOB SPECIFICATIONS :
