What are the responsibilities and job description for the Operations Manager position at Lime?
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400 million rides in 250 cities on 5 continents, replacing an estimated 100 million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
We are seeking a dynamic and results-driven Operations Project Manager to spearhead a new function focused on developing and executing scalable strategies to leverage existing events, particularly those with 5,000 to 150,000 attendees, in Lime's 285 local markets to grow our business. This role will work closely with our local operations teams to capitalize on existing events in our markets, designing and implementing events that simplify the rider experience, enhance vehicle availability, and boost awareness and utilization. The ideal candidate has experience in event management, marketing strategy, and operational coordination, and is passionate about developing frameworks and strategies to ensure Lime can seamlessly leverage existing events through improved and more effective operational and marketing tactics.
This is a US based remote position. The individual hired for this position must live within one hour of a Lime warehouse within the US.
What You'll Do:
Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
Lime will consider employment for qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative, the California Fair Chance Act, and other applicable law. When reviewing an applicant's criminal history, Lime will consider all of the material duties listed above to determine if there is an adverse and negative relationship between any criminal history and the ability to perform the material duties of the job.
We are seeking a dynamic and results-driven Operations Project Manager to spearhead a new function focused on developing and executing scalable strategies to leverage existing events, particularly those with 5,000 to 150,000 attendees, in Lime's 285 local markets to grow our business. This role will work closely with our local operations teams to capitalize on existing events in our markets, designing and implementing events that simplify the rider experience, enhance vehicle availability, and boost awareness and utilization. The ideal candidate has experience in event management, marketing strategy, and operational coordination, and is passionate about developing frameworks and strategies to ensure Lime can seamlessly leverage existing events through improved and more effective operational and marketing tactics.
This is a US based remote position. The individual hired for this position must live within one hour of a Lime warehouse within the US.
What You'll Do:
- Event Strategy & Execution: Develop and implement a repeatable and scalable event strategy tailored to local market needs, with the goal of improving pick-up and drop-off experiences, increasing vehicle utilization, and driving rider engagement
- Collaboration with Local Operations: Partner with local operations teams to identify event and venue opportunities, ensure vehicle supply matches demand, and facilitate smooth execution of drop-off and pick-up logistics for events
- Customer Engagement & Activation: Work with the Growth and Marketing teams to leverage communication, promotion, and pricing levers to maximize vehicle utilization, acquire new riders and increase post-event retention. Collaborate with the Design team to build event communications templates and bespoke content and assets
- Event Logistics & Operations: Develop and standardize playbooks to ensure vehicle availability and optimize the logistics of vehicle placement for events of all types and sizes
- Measurement & Reporting: Define KPIs to measure the success of events in terms of vehicle utilization, rider lifetime value, and operational efficiency. Regularly report on event performance, providing insights to guide future strategy
- Scalability & Best Practices: Create playbooks for local operators, outlining best practices and a framework for executing successful events. Incorporate automation opportunities to streamline processes, ensuring strategies can be easily replicated across multiple markets with minimal effort
- Bachelor’s degree in Marketing, Business, Event Management, or a related field
- 5 years of experience working for a B2C/DTC organization in event management, field marketing, or related roles, preferably in a fast-paced, consumer-focused environment
- Strong operational and logistics management skills, with experience coordinating complex events and managing multiple stakeholders
- Proven ability to develop and execute global event strategies at scale that drive customer engagement and business results
- Strong interpersonal and communication skills, capable of influencing and collaborating with cross-functional teams and external partners
- Ability to manage multiple projects simultaneously, with strong organizational skills and attention to detail
- A data-driven mindset with experience using metrics to measure success and inform decision-making
Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
Lime will consider employment for qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative, the California Fair Chance Act, and other applicable law. When reviewing an applicant's criminal history, Lime will consider all of the material duties listed above to determine if there is an adverse and negative relationship between any criminal history and the ability to perform the material duties of the job.
Salary : $95,000 - $174,000
