What are the responsibilities and job description for the Operations Specialist - Day Shift position at Lime?
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700 million rides in 250 cities on 5 continents, replacing an estimated 150 million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.
We are looking for Operations Specialists to join our team. In this role, you will help deploy and retrieve our fleet of shared electric vehicles. You will support partnerships with cities, battery management operations, and much more. This is an exciting role where you will wear many ‘helmets’ to support the Lime team.
DAY SHIFT: This position is a full time day shift position with hours of 12:00 pm - 8:30 pm. The shifts available for this position are either Friday - Tuesday, Saturday - Wednesday, or Sunday - Thursday.
What you’ll do:
Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
Maintain communication with the team including peers, shift lead, and manager
Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed
Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
Detect and report uncommon situations related to on the ground service and product
Occasionally assist customers in field by providing support related to Lime vehicles
Follow established safety procedures to ensure Lime riders are on the safest vehicles
May operate a pallet jack or push cart on an as needed basis
Additional job related tasks as assigned
About you:
Must be at least 21 years of age with a valid in-state driver license and clean driving record
Experience in a similar position with knowledge of the local geography
Ability to drive large vans and work outdoors in all weather conditions
Ability to lift up to 65lbs / 35 kg on a frequent basis required
Knowledge of cell phone applications. iOS experience preferred
Ability to work various shifts including evenings and weekends
Experience safely operating a pallet jack or push cart
Strong problem-solving skills, with the ability to perform quick and efficient repairs
Self-motivated and the ability to work independently with minimal supervision
Strong organizational skills with the ability to manage daily tasks
A safety-oriented mindset, capable of conducting rigorous quality checks
Excellent communication skills with the ability to interact with team members, riders, and city officials
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
