Member Relations Director

Are you looking to join an organization whose mission is to advance the financial services industry by empowering our members with knowledge, insights, connections and solutions? If so, LIMRA LOMA, the world’s largest association of life insurance and financial services companies, which represents 1,100 member companies in 71 countries, including most of the world’s largest life insurance and retirement companies is the organization for you!

We are currently recruiting to fill a Member Relations Director to support our members in Iowa, Nebraska, Minnesota and Missouri. 

The Member Relations Director has responsibility for driving overall engagement, awareness and utilization of services, and retention of membership for LIMRA LOMA. They are accountable for overall growth of their assigned accounts and will serve as the primary relationship owner, within an integrated team, for an assigned group of top tier member accounts with responsibility for engagement, utilization, retention and growth of services and commercial solutions. This is done with a focus on expanding and deepening relationships with existing members and senior management contacts by continuously identifying and understanding customer needs, proposing solutions, effectively responding to objections, and thus generating account and revenue growth

Primary Functions

• Identify and gain access to key decision makers (including C-Suite) for managed accounts
• Create and deepen strong relationships with enterprise-level decision-makers
• Generate meetings that can drive new revenue and expose members to the full suite of LLG products
• Collaborate with Member Solutions Directors and other Member Relations Directors to increase utilization of products and services within and across business verticals
• Effectively lead the account planning process
• Develop and achieve sales plans that increase member value and revenue
• Manage and lead various study groups, committees, and conferences appropriate for the group of members
• Recruit new members for appropriate committee and study group
• Plan, coordinate, and lead member engagement initiatives
• Assist in the planning, promotion, and management of various member events with other team members
• Share knowledge from member companies that will enhance product offerings or influence research projects.
• Negotiate effective agreements
• Track and monitor all activity and key contact data through Salesforce

Core Competencies

• Drive Results
• Ability to execute against a strategic sales plan
• Proven record of meeting/exceeding established goals
• A strong commitment to excellent customer service; attention to detail and quality control
• Commitment to customer data maintenance in Salesforce
• Collaborate
• Ability to work collaboratively within an integrated sales team to resolve problems and achieve goals
• Participates in the development of team goals and plans
• Supports team members by encouraging participation and listening to other’s ideas
• Acknowledges other’s skills, experience, knowledge, creativity and contributions
• Keeps team members abreast of individual progress
• Build Relationships
• An interest and ability to gain an in-depth and comprehensive understanding of member company needs and challenges
• Ability to focus on the strategic goals of the member company in order to identify opportunities
• Ability to establish and build relationships broadly across an organization
• Strong communication skills, phone calling, negotiations, closing skills
• Technical Expert
• Ability to anticipate customer’s needs, understand what they value and identify how LLG can provide solutions
• Provide general technical information and knowledge regarding all LLG products
• Strong computer skills including knowledge of Word, Excel, PowerPoint and Salesforce.com
• Excellent time management, decision making, presentation and organization skills required
• Innovate
• Creativity and the willingness to be proactive
• Demonstrates market and industry knowledge and recognizes changing market trends

Required Qualifications

• Bachelors or Masters Degree or equivalent work experience in business related or communications field
• 10 years experience in applicable industry with an emphasis on annuities and retirement with strong life insurance knowledge
• 10 years experience in relationship-management/account management/sales skills
• Ability to travel to member companies (50%)

Who we are:
Companies come to us because no other organization is in a better position to help them understand their customers, markets, distribution channels, and competitors. Leading life insurance and financial services organizations around the world rely on their membership for one simple reason – they can make bottom-line decisions with greater confidence.
We believe that greatness is built from the inside out. It is created by individuals who share common goals, and who support and rely on one another to achieve them. Our core values (Integrity, Customer Focus, Adaptability, Respect and Excellence) guide us in how we treat, respond to and interact with our Customers, and one another. We do our best to support our employees in making the most of their lives both inside and outside of work.

Diversity and Inclusion

LIMRA LOMA are committed to creating an inclusive workplace. Our commitment to diversity, equity, and inclusion extends to hiring individuals with unique perspectives and backgrounds. The range of experiences and viewpoints that our employees bring to work every day is a vital part of how we help members navigate with confidence.

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.