What are the responsibilities and job description for the Inbound Reservations & Sales Associate position at Lin Lines, Inc.?
Job Title: Inbound Sales & Reservation Associate
Location: Palm Springs, CA
Who: Lin Lines Transportation Services
Openings: 2
Employment Type: Full-Time: 7:00 AM – 3:30 PM & 10:00 AM – 6:00 PM
About Us:
For more than 40 years, Lin Lines Transportation has specialized in providing transportation services to schools, sports teams, corporate events, weddings, and more. Our diverse fleet includes sedans, SUVs, sprinters, mini-coaches, mid-coaches, and deluxe coaches, ensuring we meet every travel need. We offer single- and multi-day trips throughout the Coachella Valley, High Desert, Los Angeles, San Diego, and beyond.
We are proud to have built a reputation as a trusted partner and a wonderful place to work. Apply now to become part of this family-owned business dedicated to excellence in transportation and customer service.
Job Summary
We are seeking an initiative-taking and customer-focused Reservations Agent to join our team at Lin Lines, a premier private transportation provider in Palm Springs, CA. This role is responsible for handling customer inquiries, processing reservations, and driving sales by promoting our transportation services. The ideal candidate has excellent communication skills, a strong sales mindset, and the ability to provide outstanding customer service.
Key Responsibilities
- Respond to incoming calls, emails, and online inquiries regarding transportation services in a prompt manner.
- Assist customers with booking reservations, modifications, and cancellations.
- Provide accurate pricing, availability, and service details to clients.
- Upsell and cross-sell transportation services to maximize revenue.
- Maintain detailed and accurate reservation records in the company’s booking system.
- Address customer concerns and ensure a smooth and enjoyable booking experience.
- Collaborate closely with dispatchers and drivers to ensure seamless trip coordination.
- Process payments securely and follow company policies on refunds and adjustments.
- Follow up with clients to confirm details and provide exceptional customer service.
Qualifications & Skills
- Previous experience in sales, reservations, or customer service preferred.
- Experience in the transportation, hospitality, or travel industry is a plus.
- Strong verbal and written communication skills.
- Ability to handle high call volumes and multi-task in a fast-paced environment.
- Proficiency in using reservation software, CRM systems, and Microsoft Office Suite.
- Excellent critical thinking skills and attention to detail.
- A sales-driven mindset with the ability to close deals and increase bookings.
- Availability to work flexible hours, including weekends and holidays, as needed.
- Knowledge of the Coachella Valley and surrounding areas.
- Associate or bachelor’s Degree (preferred)
Benefits
- Competitive hourly wage $22.00 - $25.00 per hour D.O.E.
- Opportunities for career growth within the company.
- Paid training and ongoing support.
- Paid time off.
- Health benefits.
If you are a customer-focused individual with a passion for sales and travel, we encourage you to apply and be part of our growing team!
How to Apply:
Interested candidates can submit their resume online via Indeed or at Linlines.com/jobs.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Application Question(s):
- Can you describe your experience with booking reservations ?
Ability to Commute:
- Palm Springs, CA 92262 (Required)
Ability to Relocate:
- Palm Springs, CA 92262: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $25