What are the responsibilities and job description for the Emergency Dispatcher position at Lincoln County?
Job Summary
As a 911 Dispatcher, you will be the vital link between the public and emergency services, providing rapid, calm, and professional communication. You will be responsible for answering emergency and non-emergency calls, dispatching appropriate emergency personnel, and coordinating responses to incidents. This role requires the ability to remain composed under pressure, multi-task efficiently, and make quick, accurate decisions to ensure public safety.
Key Responsibilities
- Answer and prioritize incoming emergency 911 calls and non-emergency calls for service.
- Obtain and record critical information from callers, providing reassurance and clear instructions as needed.
- Dispatch law enforcement, fire, and medical units to emergency situations using radio, telephone, or computer-aided dispatch (CAD) systems.
- Monitor and track the status of dispatched units, ensuring ongoing communication and support.
- Maintain accurate logs and records of all calls, responses, and communications.
- Provide pre-arrival instructions and guidance to callers, including CPR and other lifesaving techniques, when necessary.
- Coordinate with other agencies during multi-agency responses or large-scale emergencies.
- Operate and maintain emergency communication equipment, reporting malfunctions or issues.
- Stay up-to-date on dispatch protocols, procedures, and technology.
- Participate in ongoing training and certification programs as required by state and local regulations.
Qualifications
Strong verbal communication skills and the ability to remain calm in high-pressure situations.
Must pass a background check and drug screening.
Working Conditions
Salary : $2,800 - $3,000
