Emergency Dispatcher

Job Summary

As a 911 Dispatcher, you will be the vital link between the public and emergency services, providing rapid, calm, and professional communication. You will be responsible for answering emergency and non-emergency calls, dispatching appropriate emergency personnel, and coordinating responses to incidents. This role requires the ability to remain composed under pressure, multi-task efficiently, and make quick, accurate decisions to ensure public safety.

Key Responsibilities

• Answer and prioritize incoming emergency 911 calls and non-emergency calls for service.
• Obtain and record critical information from callers, providing reassurance and clear instructions as needed.
• Dispatch law enforcement, fire, and medical units to emergency situations using radio, telephone, or computer-aided dispatch (CAD) systems.
• Monitor and track the status of dispatched units, ensuring ongoing communication and support.
• Maintain accurate logs and records of all calls, responses, and communications.
• Provide pre-arrival instructions and guidance to callers, including CPR and other lifesaving techniques, when necessary.
• Coordinate with other agencies during multi-agency responses or large-scale emergencies.
• Operate and maintain emergency communication equipment, reporting malfunctions or issues.
• Stay up-to-date on dispatch protocols, procedures, and technology.
• Participate in ongoing training and certification programs as required by state and local regulations.

Qualifications

• Education: High school diploma or GED required.
• Experience: Previous dispatch or emergency communication experience is preferred but not required.
• Certifications: Ability to obtain state or local certifications for dispatch operations (e.g., CPR, Emergency Medical Dispatch certification, etc.).
• Skills:
  • Strong verbal communication skills and the ability to remain calm in high-pressure situations.
  • Proficiency in computer and radio operation, with knowledge of CAD systems a plus.
  • Ability to multi-task effectively, prioritize calls, and make quick decisions.
  • Good listening and comprehension skills to obtain accurate information.
  • Strong attention to detail and ability to maintain precise records.
• Other Requirements:
  • Must pass a background check and drug screening.
  • Ability to work various shifts, including nights, weekends, and holidays, in a 24/7 operation.

Working Conditions

• Fast-paced and often stressful environment.
• Must be able to sit for extended periods and wear a headset.
• Shift work, including overnight, weekends, and holidays, required.