What are the responsibilities and job description for the Support Specialist Primary Care position at Lincoln County?
JOB
Lincoln County's Primary Care clinic, Coastal Healthcare, is looking to add a customer facing Support Services Specialist to assist our clients. Our Support Services Specialists are the face of our clinic, the first person they'll see as they arrive for their appointments. The person in this role will serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of Coastal Healthcare by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization. This position is also responsible for providing high quality customer service for internal and external interactions and communications. Preparing, retrieving and distributing clinic information to staff, clients and the public.Coastal Healthcare Primary Care Clinic on Nye Street in Newport
EXAMPLE OF DUTIES
JOB FUNCTIONSCUSTOMER SERVICE: Serve as receptionist and front office support.Schedule appointments and maintains schedules.Answer the phone, transfers calls, and manages multi-line telephone system.Act as first point of contact for all clients, caregivers, and family.Receive and relays messages to appropriate staff.Assess and responds of emergency and non-emergency nature.Show tact and diplomacy in challenging or confrontational situations .ADMINISTRATIVE: Perform data entry in Electronic Health Record and other web-based patient portals.Prepare letters, reports, and correspondence.Perform basic office administrative tasks to support the department.Daily mail pick-up, drop-off, and distribution.Order and distributes office supplies.Monitor and utilize reports to ensure appropriate patient follow up.FINANCIAL: Provide information to patients, providers, and family about the financial resources and programs available.Collect and processes payments.Support staff, providers, and clients with account and billing questions.Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.Manage cash drawer bags and prepares deposits.RECORDS: Contact agencies for records.Processes records requests. Performs scanning to place documents into the EHR in compliance with policy and procedure. Uses electronic system to enter, edit, and retrieve client information.
Lincoln County's Primary Care clinic, Coastal Healthcare, is looking to add a customer facing Support Services Specialist to assist our clients. Our Support Services Specialists are the face of our clinic, the first person they'll see as they arrive for their appointments. The person in this role will serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of Coastal Healthcare by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization. This position is also responsible for providing high quality customer service for internal and external interactions and communications. Preparing, retrieving and distributing clinic information to staff, clients and the public.Coastal Healthcare Primary Care Clinic on Nye Street in Newport
EXAMPLE OF DUTIES
JOB FUNCTIONSCUSTOMER SERVICE: Serve as receptionist and front office support.Schedule appointments and maintains schedules.Answer the phone, transfers calls, and manages multi-line telephone system.Act as first point of contact for all clients, caregivers, and family.Receive and relays messages to appropriate staff.Assess and responds of emergency and non-emergency nature.Show tact and diplomacy in challenging or confrontational situations .ADMINISTRATIVE: Perform data entry in Electronic Health Record and other web-based patient portals.Prepare letters, reports, and correspondence.Perform basic office administrative tasks to support the department.Daily mail pick-up, drop-off, and distribution.Order and distributes office supplies.Monitor and utilize reports to ensure appropriate patient follow up.FINANCIAL: Provide information to patients, providers, and family about the financial resources and programs available.Collect and processes payments.Support staff, providers, and clients with account and billing questions.Perform insurance eligibility queries through the EHR, other health coverage portals and/or by phone.Manage cash drawer bags and prepares deposits.RECORDS: Contact agencies for records.Processes records requests. Performs scanning to place documents into the EHR in compliance with policy and procedure. Uses electronic system to enter, edit, and retrieve client information.
