What are the responsibilities and job description for the Engineering Services Representative position at Lincoln Electric Cooperative, Inc.?
Visit our website: lincolnelectric.coop for full job description and how to apply.
SUMMARY: Under the supervision of the Engineering Manager, this position will provide clerical, data processing and customer support to the Engineering department. This position will also provide minor administrative and clerical support to the Operations department.
DUTIES AND RESPONSIBILITIES:
1. Serve as the initial contact for all work order applications. Explain the work order process, timeline and payment requirements.
2. Create and close Operation Department service orders.
3. Communicate Cooperative policies and procedures to new and existing members and communicate all aspects of the work order process.
4. Responsible for initiating, tracking, completing and filing documentation required in the work order process.
5. Assist with preparing information required by the Engineering and Operations departments for monthly and annual reports.
6. Assist with OMS functions during the workday.
7. Ping meters to determine meter status.
8. Assist with administrative duties associated with locates.
9. Serve as the primary dispatcher during the workday. Respond to radio calls from the field personnel.
10. Track idle and line retention services. Send member communications and service orders to update service status.
11. Update work order project statuses.
12. Be familiar with Cooperative by-laws, policies, procedures, Rules and Regulations and associated organizations such as RUS, CFC, MECA, NRECA, BPA, NWPPA, NISC etc.
13. Perform other duties as may be assigned by the supervisor
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is included in the Bargaining Agreement between Lincoln Electric Cooperative, Inc. and IBEW Union #768.
1. EDUCATION and/or EXPERIENCE: High school diploma or equivalency required. Two-year business or related degree preferred. At least one year’s customer service experience required. Must be willing to continue professional training after employment.
2. TECHNICAL SKILLS: Ability to use personal computers and associated peripheral devices, including printers and network related processes. Ability to use related software packages including word processing, spreadsheets and communication packages. Experience with Microsoft (MS) Office Word and Excel is required. Experience with other MS applications is preferred. Filing and office organization will be required.
3. LANGUAGE SKILLS: Ability to read and interpret technical information and documents. Ability to write concise reports and unambiguous correspondence. Ability to speak effectively before groups of customers, employees and business contacts. Must be comfortable working with agitated or distressed customers both in person and on the telephone.
4. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to understand and calculate manually all basic formulas used by the industry in general.
5. REASONING ABILITY: Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to solve problems involving a few concrete concepts and ideas.
6. PRIVACY AND CONFIDENTIALITY: Must be able to listen to consumer grievances and concerns while treating information imparted as private and confidential.
Job Type: Full-time
Pay: From $21.36 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid jury duty
- Paid parental leave
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
Work Location: In person
Salary : $21
