What are the responsibilities and job description for the Customer Service Supervisor position at Lincoln Federal Savings Bank?
Lincoln Federal Savings Bank is seeking applications for the position of Customer Service Supervisor at its location in Benkelman, Nebraska. The Customer Service Supervisor actively coaches, leads and motivates employees, guiding them to effectively identify the financial needs of our customers while also expanding the branch’s customer base and branch profitability. Our Customer Service Supervisors build meaningful relationships with the people they serve, learning customers’ goals and needs, and making product and service recommendations. Customer Service Supervisors are empowered to effect real change at work, in personal lives and in the community.
Our culture at Lincoln Federal Savings Bank is all about strong relationships, developed through a needs-based sales and service approach with our customers.
Pay is dependent on experience.
Education/Qualifications/Skills/Abilities:
- Bachelor’s Degree or equivalent work experience required.
- Minimum 3 years of banking experience and/or retail management experience preferred.
- Ability to proactively solicit new business.
- Excellent interpersonal, verbal, and written communication skills.
- Strong background in sales and sales management practices
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Ability to resolve complex problems with minimal guidance.
- Ability to coordinate the care and maintenance of the office facility.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
