What are the responsibilities and job description for the Manager, Supplemental Health Claims position at Lincoln Financial Group?
What you'll be doing
- Maintains knowledge on current and emerging developments / trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
- Manages and enhances organizational initiatives by positively influencing and supporting change management and / or departmental / enterprise initiatives.
- Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility.
- Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
- Manages and evaluates individual / team performance and takes appropriate action to meet and / or exceed performance standards.
- Identifies and recommends process improvements that significantly reduce workloads or improve quality across the Voluntary Claims team.
- Serves as a resource to team members and internal / external stakeholders on more complex assignments / projects for their assigned area(s) of responsibility.
- Manages team to ensure workloads are appropriately balanced among team members.
- Ensures that top talent is hired and retained for their assigned area(s) of responsibility.
- Manages the processing and administration of all aspects of more complex claims for their assigned area(s) of responsibility ensuring accurate and timely claim management.
- Approves and makes more complex claim management related financial decisions consistent with company guidelines.
- Identifies and communicates claims trends and issues to management. Develops mitigation plans.
- Collaborates with account management, sales offices, and / or customers to ensure effective service delivery of claims.
- Reviews regular quality audits, analyzes results and counsels staff to bring work to or above standards.
- Identifies process inefficiencies and cost reductions. Develops and recommends mitigation plans.
- Ensures claims processing is consistent with applicable policies, procedures and department guidelines.
- Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.
- Collaborates with internal and / or external stakeholders to ensure effective service delivery of more complex claims.
- Monitors and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.
What we’re looking for
Must-Haves :
Application Deadline
Applications for this position will be accepted through Friday, January 24th, 2024, subject to earlier closure due to applicant volume.
What’s it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you :
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO / parental leave
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity / technology tools and training
The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
Salary : $69,000 - $124,600
