What are the responsibilities and job description for the Team Lead, Supplemental Health Claims position at Lincoln Financial Group?
What you'll be doing
Training, coaching, and mentoring new and existing team members.
- Providing subject matter expertise to team members and internal / external stakeholders
- Supporting managers by acting as a back-up, handling escalated matters, addressing reports, providing feedback, and supporting key strategic messages to our team.
- Monitoring and assessing claim trends.
- Adjudicating Accident, Critical Illness and Hospital Indemnity claims in a fair, ethical, accurate and timely manner.
- Delivering exceptional service to our claimants, customers, and beneficiaries.
- Meeting all established performance metrics
- Meeting all established quality assurance benchmarks.
- Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines.
- Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.
- Collaborating with internal and / or external stakeholders to ensure effective service delivery of claims (including client-facing support).
What we’re looking for
What we’re looking for
Must-haves :
Application Deadline
Applications for this position will be accepted through Friday, January 24th, 2025, subject to earlier closure due to applicant volume.
What’s it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you :
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO / parental leave
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity / technology tools and training
The pay range for this position is $42,800 - $77,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
Salary : $42,800 - $77,700
