SVP, Chief Technology Officer

Alternate Locations : Radnor, PA (Pennsylvania); Greensboro, NC (North Carolina)

Work Arrangement :

Hybrid / Common Days : Work 2-3 days a week in a Lincoln office with a designated workspace.

Relocation assistance :    will be considered / provided for this opportunity within our company guidelines.

Requisition # :  74169

The Role at a Glance

The Senior Vice President, Chief Technology Officer (CTO) will set the vision, strategy, and leadership for the IT Infrastructure Delivery Organization. The SVP will be responsible for providing strategic direction and leadership across the IT Infrastructure functions to significantly improve service quality, resiliency, and performance of the underlying infrastructure and associated operational processes that support the Enterprise 24X7. S / he will lead transformational strategies to build out a mature disaster recovery program, drive improved client satisfaction, faster speed to market, cost optimization and organizational efficiency.

What you'll be doing

• Define and execute the strategy and roadmap for IT infrastructure and operations solutions to anticipate and address current and evolving business needs, opportunities, and trends.
• Develop and drive a strategy that balances the design of various infrastructure hosting platforms and DevOps pipelines on premises and / or in the cloud.
• Oversee the design, build and performance functions for all computing platforms and data storage infrastructure, including servers, storage, networks, voice, and databases.
• Set and oversee a data center migration plan (including turning down two Lincoln-owned data centers); lead the migration of applications and services to the cloud, managing a seamless transition process.
• Develop and implement co-location strategies to optimize resource utilization, stability, cost efficiency and system performance.
• Establish a mature Disaster Recovery plan, in partnership with the Office of Business Resilience and business leaders to strengthen business continuity plans, ensuring rapid recovery and a clear prioritization framework in the event of major disruptions.
• Assess and communicate risk and mitigation strategies associated with IT investments and any associated impacts to the enterprise, senior leadership, and executive stakeholders.
• Lead strategies to provide a stable and reliable environment for all system users to ensure business goals can be met.
• Develop and drive consistent communication strategies on system impacts, root cause analyses and issue resolution to key stakeholders.
• Ensure a proactive and transparent view of system performance through the production of daily and monthly KPI reporting.
• Ensure effective capacity and demand management for all infrastructure components.
• Maintain effective vendor relationships to ensure collaboration in achieving enterprise goals. Effectively manage SLAs to identify, prioritize, and resolve issues with IT partners and vendors.
• Lead strategy to enhance office location technology set-ups to support efficient and effective in-office working, balancing flexible work arrangements with a stronger in-office presence in the future.
• Experience enabling hybrid onshore / offshore workforce capabilities.
• Participate as a member of the Corporate Leadership Group for Lincoln Financial Group and the IT senior leadership team.
• Direct the management of resources and technical staff for optimum performance and output; assumes responsibility for all budget planning, financial analysis, and expense control.
• Ensure the development of business case justifications and cost / benefit analyses for all spending and initiatives, while obtaining executive acceptance for these initiatives.
• Ensure that top talent is hired and retained.
• Ensure the development and maintenance of an effective organization for area(s) of responsibility, including employee engagement, establishment of career plans / paths, succession planning, effective delineation of duties and responsibilities, and suitable staffing levels.
• Desired Outcomes
• Lead the business through a complex transformation to bring an innovative, agile approach to the infrastructure environment, including the movement of on-premises infrastructure to the cloud.
• Establish a mature Disaster Recovery program.
• Ensure a motivated leadership team who can execute plans to improve reliability, enable scale and support enterprise business and technology teams.
• Create a well-defined future state vision / strategy and implement it with a relentless focus on driving results for infrastructure organization and the ability to encompass the broader IT organization

What we’re looking for

Must- have experience :

Application Deadline

Applications for this position will be accepted through February 14, 2025 subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you :

Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

Leadership development and virtual training opportunities

PTO / parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity / technology tools and training

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE : LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a  diverse and inclusive  environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY / TDD assistance, contact us by calling 260-455-2558.

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