What are the responsibilities and job description for the Bilingual Administrative Assistant position at Lincoln-Goldfinch Law?
Job Description
Job Description
Salary : $17 - $19 an hour
Entry Level Bilingual (English-Spanish) Administrative Assistant
Position Summary :
The Administrative Assistants primary responsibility is to ensure excellent client care by offering education, information, and consistent communication to clients. Working in tandem with the Attorney and Legal Assistant as part of the team, the Administrative Assistant is responsible for collaborating effectively with their team members to achieve the Firms and clients objectives, as well as enhance the client journey. Although we are a virtual firm, this is not a work-from-home position.
This position will report to the East Austin office daily. The schedule will be Tuesday through Saturday (9AM - 5 : 30PM).
Position Responsibilities :
- Engage with clients in a warm, welcoming, empathetic manner to build trust, and credibility, and achieve exceptional customer service.
- Engages and collaborates effectively with Legal Pod partners to discuss assigned cases or projects and develop necessary action plans to ensure the successful completion of client communication.
- Ensures systems (LollyLaw, spreadsheets) are updated and accurate daily to foster effective cross-departmental communication.
- Monitors the Legal Pad voicemails and provide updates to the Attorney, Legal Assistant, and clients based on the request of the caller.
- Utilize all communication channels (text, email, phone number) to follow up with clients.
- Responds to clients inquiries (text, email, phone number) throughout the day, ensuring not to exceed on business day if immediate response is not possible.
- Fields all inbound client communications to either 1) resolve the issue or 2) escalate the issue to the appropriate Legal Team member.
- Monitors and completes the documents that are assigned in the LGL Translation Rotation.
- Performs other duties as assigned.
This list is not inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.
Education :
Mandatory Requirements
Qualifications
Working Conditions :
Competencies :
Physical Requirements :
This role may require prolonged periods of sitting, standing, or walking. Candidates should have the ability to communicate effectively, including speaking and hearing, as well as using their hands for tasks such as typing or handling materials. Limited lifting may also be required.
The qualifications listed reflect the minimum skills needed for the role. Reasonable accommodations will be made for individuals with disabilities. These qualifications serve as guidelines and should be considered with other job-related criteria.
Compensation is $17 - $19 hourly
The Firm Culture at Lincoln-Goldfinch Law
Our team is outstanding and does amazing work. We have a supportive, unified culture, and fitting into this culture is the primary job requirement. Thats not my job is not a phrase that exists in our office.
We are not afraid of technology or learning new things that will make our jobs easier. We embrace our policies and procedures because we know that they align with our vision, bring us together as a team, and bring value to clients.
We are high energy and enthusiastic. Yet, we are also detail-oriented and careful. Everyone here brings empathy and emotional intelligence to their interaction with clients and a passion for helping clients navigate one of the most difficult and impactful decisions of their lifetime. In short, our people are the best in the business! If you would like to be a part of our stellar team, then we encourage you to apply.
AboutLincoln-Goldfinch Law
Lincoln-Goldfinch Law is an award-winning immigration and bankruptcy law firm based out of Austin, Texas that serves people from all 50 states and from across the globe in both English and Spanish. Founded in 2015 by Kate Lincoln-Goldfinch, Lincoln-Goldfinch Law has served thousands of families who are searching for peace of mind and a fresh start.
Lincoln Goldfinch Law is an Equal Employment Opportunity Employer. We do not tolerate discrimination on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing a diverse, joyous, and welcoming work environment free of harassment or discrimination. We hold accountable all members of the LGL team for maintaining a work culture that is inclusive and collaborative with a focus on treating clients and coworkers alike with kindness and respect.
Salary : $17 - $19
