What are the responsibilities and job description for the Hotel Area General Manager position at Lincoln Hospitality Management, LLC?
An Area General Manager at Lincoln Hospitality Management typically oversees the operations and management of multiple hotel locations within a designated geographic area. This role involves ensuring that the hotels under their jurisdiction meet or exceed performance goals, deliver excellent guest experiences, and comply with brand standards.
Key Responsibilities of an Area General Manager:
Leadership and Supervision:
Lead and manage the hotel management teams within the area to ensure efficient operations.
Provide mentorship, training, and development for hotel managers and staff.
Financial Management:
Monitor the financial performance of each hotel, including budgeting, forecasting, and maximizing profitability.
Ensure that the hotels meet revenue and cost targets, and control operational costs.
Guest Satisfaction:
Oversee guest satisfaction metrics and work closely with hotel managers to resolve guest issues and improve service quality.
Ensure consistency in delivering the brand’s service standards.
Sales and Marketing:
Collaborate with sales and marketing teams to drive occupancy and revenue growth.
Develop strategies for improving market positioning and customer loyalty.
Operational Efficiency:
Ensure all hotels follow company policies, procedures, and safety standards.
Work to enhance operational efficiency, minimize downtime, and maintain quality control across properties.
Compliance and Reporting:
Maintain compliance with Hilton’s brand standards and industry regulations.
Provide regular reports on the performance, challenges, and opportunities to senior management.
Staffing and HR Management:
Oversee the hiring, training, and evaluation of hotel staff.
Ensure a positive work environment and address staffing issues as they arise.
Problem Solving and Decision Making:
Be proactive in addressing issues related to operations, customer service, and employee relations.
Make quick and effective decisions in high-pressure situations to maintain smooth hotel operations.
The role requires significant experience in hotel management, a deep understanding of hospitality operations, and strong leadership, communication, and financial skills.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Port Saint Lucie, FL 34986 (Required)
Ability to Relocate:
- Port Saint Lucie, FL 34986: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Port Saint Lucie, FL 34986