What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at Lincoln Insurance Group?
Overview
Lincoln Insurance Group is hiring for an Insurance Customer Service Representative to join our growing team!
Benefits for the Insurance Customer Service Representative:
- Insurance offered
- Base salary plus a competitive commission structure
- Paid time off - personal time and holidays
- Training provided
Qualifications for the Insurance Customer Service Representative:
- Property & Casualty License is required
- Insurance experience is required min two years
- Customer Service experience is preferred
- Strong phone contact handling skills and active listening
- Strong attention to detail
- Excellent analytical skills
- Works well in a fast paced environment
- Very strong interpersonal communication skills
Responsibilities for the Insurance Customer Service Representative:
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Reconcile and process money movement and transportation queries
- Process all transfers and audit requests
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Benefits:
- Flexible schedule
Supplemental Pay:
- Commission pay
Experience:
- insurance: 1 year (Required)
License/Certification:
- Property & Casualty License (Required)
- Life Insurance License (Preferred)
Ability to Commute:
- Canton, OH 44718 (Required)
Work Location: In person
Salary : $18 - $19