What are the responsibilities and job description for the Help Desk Tier I Representative position at Lincoln Intermediate Unit 12?
The Lincoln Intermediate Unit (LIU) is in New Oxford, PA, a charming town in Adams County known for its historic character and beautiful apple orchards. Just a short drive from Gettysburg, Harrisburg, and Baltimore, our location offers the perfect balance of small-town charm and easy access to metropolitan areas.
At LIU, we foster an inclusive, supportive, and dynamic work environment. We value our employees’ dedication and offer comprehensive benefits, generous PTO, and opportunities for professional growth.
Program:The Educational Technology Services Team at the Lincoln Intermediate Unit 12 offers expertise in disciplines including administrative, network administration, system integration, application and desktop support. Educational Technology Services is here to provide leadership, innovation and expertise to educational entities in Adams, Franklin and York Counties.
Description:
This role serves as a critical point of contact for IT support within the LIU, and the position's success is contingent on delivering exceptional customer service and resolving technical issues promptly and effectively. The individual in this role contributes significantly to maintaining a positive and productive technology environment for LIU users.
Qualifications:
- High school diploma or equivalent, required
- A two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred.
- Requires proficiency with the Microsoft and Google suites of office products.
- Must demonstrate strong organizational skills and attention to detail in handling tasks and responsibilities.
- Must uphold a high level of confidentiality when dealing with sensitive information and ensure the security of confidential data.
- Actively engage with and contribute to a collaborative team environment, fostering effective communication and cooperation with team members.
- Display flexibility in handling multiple tasks and adjusting work hours as needed to meet the demands and priorities of our customers.
- Exhibit the ability to prioritize tasks effectively and utilize time management techniques to ensure efficient and timely completion of responsibilities.
- Demonstrate a willingness to learn new skills and adapt to ongoing changes, staying open to acquiring new knowledge and capabilities.
Terms of Employment: Full-time, 8 hours/day, 260 days/year
Salary: $20.50/hr, plus excellent benefits.
*The LIU offers a generous benefits package to full-time employees, including:
- Medical (for a nominal premium), dental and vision insurance. Dental & Vision are at no cost to the employee.
- All full-time support staff receive a $30,000 life insurance policy, at no cost to the employee.
- Employee Assistance Program (EAP) for any employees and eligible dependents. You have the opportunity for 3 free counseling sessions per year, per person.
- Short-term Disability
- Long-term Disability
- Participation in Public School Employees Retirement System (PSERS)
- Paid Time Off
- Access to the Lincoln Health and Wellness Center - an on-site health clinic located at the New Oxford Central Office and York Learning Center. It is available to employees and their family members (2 years & older) enrolled in the LIU medical plan. There are no copays and/or deductibles for services provided at our health centers. See: https://www.lincolnhwc.com/ for more information.
Salary : $21
